Service Desk Level I Job at Bon Secours Mercy Health
Thank you for considering a career at Bon Secours Mercy Health!
This position is part of a fully remote team, but the employee is required to be 45-minutes or less from the Cincinnati, OH or Richmond, VA region.
The Service Desk Agent I provides front line support to end users by responding to telephone calls, email and electronic requests for technical support to problem Incidents and Service Requests. Documents, tracks and monitors Incidents from the original call into the service desk through problem resolution to insure a timely resolution. Has knowledge of commonly-used Service Desk concepts, practices, and procedures and relies on instructions and pre-established guidelines to perform the functions of the job.
Bon Secours Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status
Scheduled Weekly Hours:
40
Work Shift:
All (United States of America)
Department:
SS I&T - Service Mgmt
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia
, which are Affirmative Action and Equal Opportunity Employers, please email
recruitment@mercy.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at
recruitment@mercy.com
.
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