Service Delivery Manager Job at Ascension

Ascension Remote

Details
  • Department: Relationship and Demand Management
  • Schedule: Monday - Friday; 8am - 5pm with occasional on call schedule
  • Location: Remote

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

  • Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.


Responsibilities

Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities.
  • Address identified issues escalated by governance teams and refer issues to appropriate leaders for resolution.
  • Support business and legal teams with contract changes, negotiations and terminations.
  • Ensure vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contracts terms.
  • Manage vendor performance to budget.
  • Conduct hiring, training, directing, development and evaluation of staff.

Requirements

Education:
  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
Work Experience:
  • 1 year of experience required.
  • 4 years of experience preferred.
  • 2 years of leadership or management experience preferred.

Additional Preferences
  • 2-3 years professional experience in the Healthcare industry

Why Join Our Team

When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.


Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information regarding your EEO rights, view the EEO is the Law poster.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify



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