Why You Want To Work Here:

We are one of the top property management companies to provide affordable housing for the work force. Our company views every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Position Overview:

The Resident Services Coordinator is responsible for the coordination of all site-specific social programs, resources, and activities. This includes ensuring effective communication with and among residents and other involved parties; successfully marketing program services to the designated community; planning and facilitating quality programs that meet both the needs of community residents and the social impact goals and objectives of our company.

Responsibilities of the Resident Service Coordinator:

• Planning, designing, coordinating, and facilitating all direct and indirect programs, program registration and orientations, events, and resident meetings.
• Manages and engages external partners and volunteers to successfully support programming.
• Creates and promotes outreach opportunities that empower and enrich development (classes, workshops, special events)
• Assist residents with lease compliance issues such as housekeeping, late rental payment, and recertification.
• Establishing and maintaining relationship with all community partners and residents
• Referring services offered by community resources organizations based on needs of residents.
• Tracking, recording, and reporting all program expenses.
• Producing quality flyers, and maintaining an accurate calendar of all resident services
• Tracking and reporting out on all social service programs, events, and resident engagement, and other efforts related to resident services.
• Distributing all advertisement tools necessary to maintain resident awareness, retention, and participation of resident services offered, including social media platforms.
• Serving as communications liaison between all property management staff and service providers
• Organizing and storing all program-related files, including photos, survey data, and reports
• Responding swiftly to incidents associated with resident services
• Performing other related duties as assigned

Requirements of the Resident Service Coordinator:

• Bachelor’s or Associate degree in human services, social work or related field preferred.
• 2+ years of experience planning, organizing, and implementing community-based activities and special programs
• High level of competence using Microsoft Office suite, including Word, Excel, PowerPoint, and Publisher
• Experience supervising volunteer staff.
• Experience raising public awareness and marketing organization works and programs.
• High level of initiative, professionalism, and flexibility with an ability to meet deadlines and remain calm under pressure.
• Outstanding organizational, program development, and customer service skills
• Strong written and oral communications skills and team orientation
• Competence in basic accounting

Benefits:

• Health, Dental, Vision Coverage
• Paid Holidays, PTO & Sick Days
• 401k Match
• Employee Assistance Programs

#GAJOB

Job Type: Full-time

Pay: $52,331.19 - $56,437.81 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Community Engagement: 1 year (Required)

Work Location: In person

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