Description:

The Service Coordinator position directs the technician team schedules and monitors service work.
The position is in the Service/Aftermarket department and reports directly to the Aftermarket Operations Manager.
The Service Coordinator is responsible for scheduling, assigning, and dispatching Technicians to successfully complete the installation, maintenance, and repairs of generator systems to meet customer requirements. This position tracks work orders, enters warranty claims and manages the billing process. The Service Coordinator team is responsible for supporting all facets of the customer’s field service experience throughout assigned territory in the most cost-effective and efficient manner possible.
Responsibilities:

• First point of contact for customers, distributors and sales team for scheduling service
• Handle incoming calls & emails from customers, sales channels and technicians
• Schedule and prioritize technicians for service calls and dispatch to customer sites
• Provide professional and timely confirmation of service schedule and visit date to customers
• Coordinates labor scheduling to align to the appropriate customer, service and geographic need
• Reschedule & Reassign calls as needed to accommodate urgent or high-priority customer needs
• Customer follow-up to ensure their needs were met and/or scheduled additional Service if necessary
• Directs logistical support for Technicians (parts, equipment, etc.)
• Maintains responsibility for service job quotes, work orders and technician generated documentation, including: Field Service Reports (FSR’s), Technician time, expenses, parts requests, Request for Quotes (RFQ) on additional work needed
• Prepare, distribute and upload billing with accuracy and in accordance with deadlines
• Collaborates with Credit and Service departments to reconcile billings, expedite the customer billing process and troubleshoot customer account issues
• Escalate issues to Customer Service Manager when necessary
• Other duties as assigned

Requirements:
*
Education and Experience: *
High school diploma or GED; or one to three years related experience; or equivalent combination of education and experience

*
Skills and abilities: *

• Strong verbal and written communication
• Customer First mindset, to provide exceptional service
• Excellent organizational and time management skills
• Proficient computer skills (MS Office, MS Dynamics Great Plains)
• Basic mathematical skills, including calculations with fractions, decimals, rate, ratio and percentages

Physical demands*
While performing the duties of this job, the employee is regularly required to:

• Use hands/fingers handle, or feel
• Reach with hands and arms
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl
• Lift and/or move up to 25 lbs. (occasionally up to 50 lbs)
• Be exposed to moving mechanical parts; fumes or airborne particles
• Ability to sit for long periods of time

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.