Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.

Through our supportive career, educational and family policies, we enable our employees to be their best. We respect the balance of work and leisure by offering flexible schedules and a 37.5 hour workweek. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.

Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!

The Safety Service Center works with, and on behalf of, a select group of our independent agency partners. Tasks and processes typically handled by the agency branch are handled in-house at Safety, which includes speaking directly with insureds, dealers, banks, and other interested parties, handling administrative tasks and policy maintenance.

We are looking for a candidate who possesses excellent customer service, communication, and problem-solving skills, with the ability to work both independently and as a part of a team. Time management and organization skills are necessary to manage priorities in a fast paced environment.

This role is responsible for evaluating all RMV and bank requests to ensure that appropriate information has been obtained, responding to customer and agency inquiries to resolve issues, and processing policy changes in accordance with Company policies and procedures within their authority.

Duties:

• Responsible for working various reports to verify policy accuracy.
• Handles daily policy renewal and endorsement review and mailing.
• Document all customer related activities on appropriate systems.
• Process dealer and bank required paperwork requests.
• May be required to determine solutions to unique problems that require action or input by other employees within his/her authority.
• Performs other activities as required.

Qualifications:

• College degree preferred
• Superior customer service skills required
• Experience working in a customer service environment
• Strong multi-tasking skills
• Some knowledge of Mass Auto and Homeowner lines of business preferred
• Massachusetts Property and Casualty License preferred (or must be obtained once hired into the Service Center)