Service Appointment Coordinator Job at AutoNation Headquarters
Overview:
Must be available to work onsite full-time retail hours, including some holidays- shifts are between 8am-7pm Monday-Friday, 8am-6pm on Saturdays, and closed Sundays.
Passionate employees and happy customers drive us. What drives YOU?
If you are outgoing, love working with the public, and can deliver a compassionate and empathic approach to the customer service work that you do WE WANT TO HEAR FROM YOU! We offer generous benefits, such as:
Who would I interact with?
What are the day-to-day responsibilities?
AutoNation, the country’s largest and most admired automotive group, is
NOW HIRING an outgoing
Service Appointment Coordinator to help drive Service Department business by handling inbound customer calls related to the maintenance and repairs of their vehicles. In this role, you will be responsible for answering basic questions about services offered, estimated repair times, payment options, and more. We are looking for candidates who thrive in a fast-paced setting, that enjoy providing exceptional customer service, and who have a desire to learn about the world of automotive maintenance and repair. Grow your automotive career with a Fortune 150 company that refuses to slow down!
Must be available to work onsite full-time retail hours, including some holidays- shifts are between 8am-7pm Monday-Friday, 8am-6pm on Saturdays, and closed Sundays.
Passionate employees and happy customers drive us. What drives YOU?
If you are outgoing, love working with the public, and can deliver a compassionate and empathic approach to the customer service work that you do WE WANT TO HEAR FROM YOU! We offer generous benefits, such as:
- Competitive pay that offers an hourly rate + steady hours
- Beautiful, newly remodeled work facility with free onsite parking
- 401K with Company match
- Comprehensive benefits package including medical, dental, vision, disability, etc.
- Company paid Life and Cancer insurance coverage
- PTO and Sick Time accural
- Employee Referral Program - get bonused for referring friends and associates for job opportunities with AutoNation
- Employee discounts on vehicle purchases, services, and parts with AutoNation.
- Endless advancement opportunities with our 300+ locations nationwide
- And so much more!
Position Overview
The Service Appointment Coordinator handles a high volume of inbound Service calls from AutoNation dealership locations, establishes relationships with the customers and schedules appointments for individual dealership Service Departments.
Who would I interact with?
The Service Appointment Coordinator interacts daily with Call Center Director, Call Center Team Leads, Dealership Service Advisors, Service Support Associates, Service Managers, Corporate and Regional leaders, customers, and others.
What are the day-to-day responsibilities?
- Drive business for AutoNation’s Service Center(s) by answering incoming calls in a prompt, polite, and professional manner while addressing customer inquiries and scheduling appointments efficiently.
- Responsible for obtaining and verifying all customer data prior to their scheduled visit to ensure a seamless experience upon arrival.
- Verify recall information using the specific manufacturer’s warranty website and creating reservations accordingly.
- Perform Outbound Tasks detailed in the CRM and assigned by the management team, such as: calling through appointment reminders, rebooking no-show appointments, following up on declined opportunities to do business, etc.
- Provide exceptional customer service by treating every guest with courtesy, patience, and respect.
- Monitor and work to maintain Key Performance Indicators (KPI’s) that are in line with, or exceed, the minimum performance standards set forth by the manufacturer and AutoNation.
- Provide updates on appointments set and shown by producing reports for Department leadership as requested.
- Other duties as assigned by leadership.
What are the requirements for this job?
- High school diploma or equivalent
- Excellent oral, written, and interpersonal communication skills
- Ability to read and comprehend instructions and information
- 1+ years of customer service, sales, or telemarketing employment background
- Strong computer skills, with the ability to manage multiple applications at once
- Strong organizational and multi-tasking skills
- Excellent problem-solving skills
- Spanish Bilingual, preferred but not required
Full-Time Benefits
- Medical, Dental and Vision Insurance
- Short and Long Term Disability Coverage
- Company Paid Life and Cancer Insurance
- Flexible Spending Account
- Employee Assistance Program
- 401(k) w/ Company Match
- Paid Time Off Usable After 6-months of employment
- Professional Development and Career Advancement Opportunities at 300+ locations across the United States
- Associate Discount Program on AutoNation goods and services
- Employee Referral Bonuses
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