Service Advisor Job at Shottenkirk Automotive
Overview:
Competitive Pay Plan!
Great Benefits!
The Shottenkirk Automotive Group currently operates 24 Automotive Dealerships in 6 states and employs over 2,300 people! Our dealership is proud to serve customers in Ft Madison and surrounding areas. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success. Shottenkirk Fort Madison is looking for motivated automotive Service Advisors to provide customer service. This is a great career opportunity! Our dedication to customers, employees, and our community is what sets our dealership apart!
Responsibilities:
Competitive Pay Plan!
Great Benefits!
The Shottenkirk Automotive Group currently operates 24 Automotive Dealerships in 6 states and employs over 2,300 people! Our dealership is proud to serve customers in Ft Madison and surrounding areas. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success. Shottenkirk Fort Madison is looking for motivated automotive Service Advisors to provide customer service. This is a great career opportunity! Our dedication to customers, employees, and our community is what sets our dealership apart!
Job Description
Greet customers and assist them with any inquiries while providing world-class customer service. Effectively communicate with customers about their vehicle repair needs and relaying information to the Service Technicians. Duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about the range of services available and contacting customers to update them about their vehicle’s repair status..Benefits
- Competitive Pay Plan!!
- Medical benefits
- 401(k) retirement plan
- Paid Vacation and holidays
- Excellent training programs
- Opportunities for career advancement!
- Greet customers and assist them with any inquiries.
- Consult with customers on applicable service specials.
- Document services declined and ask for follow-up on future service considerations.
- Keep customers informed on completion times, service expenses, and possible changes
- Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
- Build strong relationships with the customers
- Other duties as assigned
- Strong customer service experience Required
- An energetic, upbeat, engaging attitude
- CDK Experience is a plus!
- Must have a professional appearance, computer skills, and the ability to multi-task in a fast-paced environment
- Valid Driver's license and clean driving record
- Able to work efficiently and multi-task in a fast-paced environment.
- Strong written and oral communication skills
We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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