At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
OBJECTIVE
Coordinator II will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service. Take inbound calls to obtain a thorough understanding of repairs needed on a vehicle through discussions with the vehicle driver and vendors.
ESSENTIAL FUNCTIONS
- Assist driver with any/all questions regarding the vehicle. Direct vehicle to proper vendor for repair. Immediate follow up is required to ensure vehicle arrived at proper vendor.
- Review, line by line, a shop estimate on vehicle repairs. Make appropriate changes, and negotiate with vendors on the repair.
- Audit estimates manually or through an estimating system to establish realistic figures.
- Secure agreed prices with the vendor in writing to insure the client is aware of the repair total.
- Establish repair times with the shop based on the repairs, and transfer call to the Rental Dept. for appropriate follow-up.
- Enter repair into the Mechanical Incident Management System.
- Other duties assigned to ensure overall departmental efficiency.
OTHER DUTIES
- Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date, or miles.
- Effectively and efficiently work with our clients as needed to authorize appropriate repairs.
- Other duties and responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
- Demonstrates flexibility, creativity, and resourcefulness.
- Acts decisively and with self-control to solve problems and conflicts and practices listening skills and successfully negotiates.
- Acts entrepreneurially and works independently and takes measured risks.
- Shows technical proficiency, critically analyzes information and works effectively with systems.
- Effectively manages and uses time while juggling competing priorities; is organized, structured, thorough, and accurate.
LEADERSHIP RESPONSIBILITY
This position has no leadership responsibilities.
WORK ENVIRONMENT
This position can be located in our Rolling Meadows, IL office, our Alpharetta, GA office or remote
POSITION TYPE/STANDARD SCHEDULE
This is a Full-time position; 40 hours a week including later hours that will include a weekend day.
TRAVEL
No travel required.
MINIMUM REQUIRED EDUCATION & EXPERIENCE
- High school diploma or equivalent required. Technical degree in Automotive field preferred.
- Must have 2 ASE certifications, if expired, must be able to recertify in 2 of them by your 1 year anniversary date.
- Minimum of 2 years previous "hands-on" mechanical industry experience required.
- Knowledge of an estimating system required.
- Ability to provide exceptional internal and external customer service.
- Basic math and computer/typing skills.
- Willing to work independently while multi-tasking and be accountable for the results of these tasks.
- Excellent communication (verbal, written) and negotiation skills.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Careers at LeasePlan
LeasePlan operates across more than 30 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility so our customers can focus on what’s next.
We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.
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