Sephora Operations Consultant

• Client Experience

- Proactively approaches clients in friendly, non-aggressive manner to determine how they can best help find a product or service and close a sale

- Actively listens to client issues in a calm and agreeable manner to resolve problems and deliver an outstanding experience

• Animations and Updates

- In partnership with Beauty Leader leads animation sets, according to Vision Guide and Core Standard, merchandise updates, and submits Hotline Online requests for missing or damaged items

• Operational Processes

- In partnership with Beauty Leader leads merchandise processes, including return to warehouse, markdowns, replenishment, pricing, animations, updates, NFR ordering, and inventory accuracy

- Ensures all deadlines are met

• Stockroom Activities

- Organizes, cleans and maintains stockroom according to Core Standards to ensure safe work environment and enable efficient execution of merchandise and replenishment activities

• Company Programs

- Participates in and represent company programs that positively impact the business

- Offers Beauty Insider to all clients

• Learning Environment

- Accesses training materials to learn new products and techniques to stay up to date for the client

- Seeks out and absorbs knowledge of products from team members to deliver a memorable and lasting experience with clients

• Performance Standards

- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client service, profit, productivity, and attendance

COMPETENCIES NEEDED TO PERFORM

•Character- Is authentic, transparent, fair and honest in interactions with others; keeps confidences; does not misrepresent self for personal gain

• Competence- Is skilled and has the experience required to do their job; understands and keeps up-to-date on competitive practices, market and industry trends, information and technology affecting their business and uses this knowledge to make effective decisions

• Courage- Will stand up and do what’s right for the business and team even if the decision is not popular; will act in accordance with beliefs despite criticism

• Service-Oriented- Gives full attention and consideration to the needs of others/customers, listens well and seeks to understand another point of view to help find the best solution or outcome; communicates clearly and effectively; provides helpful assistance to others/customers

• Cooperates- Actively participates on the team by sharing information; has positive attitude and is open to new and different ideas; works productively with teams, seeks win/win solutions, puts the priorities and needs of the larger organization ahead of individual needs

• Builds Relationships- Develops and fosters positive relationships with others over time; shows appreciation, support and respect for different styles, backgrounds, perspectives and needs

• Thinks Critically- Interprets and processes information and ideas using logic and reason; develops sound conclusions based on evidence and data

• Takes Initiative

•Solves Problems - Uses information, experience and knowledge to develop quality answers

Job Type: Part-time

Pay: From $12.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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