**This is a WFH position with occasional onsite travel. Must be living in/nearby San Francisco Area.**

Parachute Technology is a Managed IT Service Provider that offers a friendly and supportive work environment, with a hands-on leadership team. They support a wide variety of businesses, professional service firms, and non-profit organizations located in San Francisco, the East Bay, along the Peninsula, the South Bay, and throughout the Sacramento Valley with many with national and international remote offices.

The company is built on these core values:

• Promote TEAMWORK by cultivating a positive and collaborative culture that fosters professional growth and inspires personal development.
• Hold ourselves ACCOUNTABLE by meeting deliverables with professional and personable interactions guided by process and procedure.
• Demonstrate COMMITMENT to accelerating our Client’s success by being responsive, taking the initiative to deliver solutions, and pursuing continuous improvement.
• Operate with TRANSPARENCY through proactive communication with patience, empathy, candor, and respect.

Parachute Technology is looking to add an experienced, professional, and personable Senior IT Project Engineer to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual.

DUTIES AND RESPONSIBILITIES:

• Recommend, develop, plan, manage, implement, and fully document IT projects
• Be the escalation point for other IT Systems Engineers and Service Desk Engineers
• Advise the Account Manager with service requirements and specifications in order to better address client goals and needs
• Take ownership of IT infrastructure and day to day operations for clients
• Identify improvements to IT documentation, network maps, processes/procedures, and tickets
• Manage and respond to escalated client inquiries
• Prepare and implement advanced hardware and software for clients
• Determine equipment and software procurement needs for clients
• Research products and new technologies to increase efficiency of business and operations
• Manage entire IT infrastructure for our largest clients
• Provide professional and personable support
• Keep all tickets and projects updated and track time in a detailed format
• Essential Technical Skills and Experience

**This is a WFH position with occasional onsite travel. Must be living in/nearby San Francisco Area.**

REQUIREMENTS:

Personal Skills

• Willingness to go above and beyond
• The ability to multi-task and work across a range of projects and issues with various timelines and priorities
• Excellent verbal and written communication skills
• Very detail-oriented in planning, implementation, documentation, and follow-up
• The ability to work completely independently or with a team
• Reliable, on-time, personable, and customer-focused
• Poised and patient during phone-based tech support
• Comfortable working with a variety of clients, other consultants, and HW/SW vendors
• Energetic, able to switch gears quickly from task to task
• Desire to learn, independently and on the job

Work Experience

• 7 years of IT experience required; 10 years preferred
• 1 year of MSP experience required; 5 years preferred

Technical Experience

• Azure Migrations, Email Migrations, Office 365 Advanced Security & Compliance

Knowledge/Certifications

• Required: Microsoft 365: Microsoft Enterprise Administrator and/or the Microsoft Azure Administrator Associate
• Preferred: Cisco CCNA, Microsoft MCSA in Windows Server 2012R2 or 2016, VMware Certified Associate (VCA), Microsoft Azure Solutions Architect

HR INFORMATION:

• Medical (Dental, Vision, Life, FSA)
• 401k + company matching
• 15 PTO days to start
• 8 – 10 paid holidays per year
• Paid day off for your birthday
• Salary: $95,000-120,000

**This is a WFH position with occasional onsite travel. Must be living in/nearby San Francisco Area.**

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