Senior Customer Implementation Manager Job at Adaptive Biotechnologies
At Adaptive, we're Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.
As an Adapter, you'll have the opportunity to make a difference in people's lives. With Adaptive, you'll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.
It's time for your next chapter. Discover your story with Adaptive.
Position Overview
We are seeking an entrepreneurial Customer Implementation Manager to support Adaptive's mission-critical Electronic Medical Record (EMR) integration initiative. You will be responsible for managing EMR integration efforts at customer sites, in addition to serving as a domain expert in EMR systems and data interoperability for Adaptive. In that capacity, you will partner closely with Customers, Sales, and IT stakeholders to define workflows and integration solutions, survey implementation progress across projects, in addition to monitor post-implementation customer satisfaction, and success metrics.
Key Responsibilities and Essential Functions
- Collaborate with implementation team to design customer onboarding processes & playbooks
- Manage customer relationships related to EMR integration
- Works to improve tools and processes within the entire Technology group or with several cross functional teams
- Leads multiple, highly complex projects requiring cross functional collaboration e.g. collaborate with the Adaptive sales & marketing teams to ensure campaign readiness
- Establish KPIs and analyze metrics that inform the success of integrations
- Coordinate with the implementation team to schedule implementations
- Coordinate with the implementation team to complete support transition
- Monitor customer success based on metrics to proactively engage additional support resources
Position Requirements (Education, Experience, Other)
Required
- Bachelors + 12 years of related experience, or
- Masters + 10 years of related experience
- 3+ year experience driving an EMR integration customer implementation program
- Extensive Knowledge of EMR/EHR systems and LIS interconnectivity
- Demonstratable experience building relationships with clinical health professionals.
- Excellent oral & written communication skills with the ability to communicate clearly with both physicians, and IT professionals.
- Experience with solving highly complex problems and is able to identify viable and often innovative options
- Uses analytical skills and judgment to recommend an appropriate solution
Preferred
- Experience working in/with oncology departments and/or community oncology organizations.
#LI-Remote
Compensation
Salary Range: $126,200 - $189,200
Other compensation elements include:
- equity grant
- bonus eligible
Interested in this position, but don't meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn't match all the qualifications; you may be the exact candidate we're searching for!
Adaptive is not currently sponsoring candidates requiring work authorization support for this position.
Adaptive's benefits at-a-glance.
Adaptive Biotechnologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer/Veterans/Disabled
Interview accommodations may be requested during initial interview scheduling communications.
NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.
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