Senior Coordinator, Onboard Services Service Delivery Job at Delta
United States, Georgia, Atlanta
On-Board Services
18-Apr-2023
Ref #: 20464
LinkedIn Tag: #LI-PS1
How you'll help us Keep Climbing (overview & key responsibilities)
Come support one of the largest airline catering operations in the world! With over 130 different kitchens on six continents, Delta Air Lines manages a complex global supply chain with over 1,000 different items for use onboard our aircraft. The Senior Coordinator Service Delivery will be responsible for coordinating all shipments to and from a group of kitchens and onboard service centers. This senior coordinator is responsible for: ensuring that kitchens have all food and equipment required to service Delta flights, ensuring that all orders are being processed on time per the kitchen ordering schedule, and serving as the primary point of contact for any issues that may arise.
Uses forecasting systems to monitor that appropriate orders are being placed to service future flight schedules- Monitors station inventories to ensure replenishment of stock to support future flight schedules
- Proactively proposes and manages RMAs to rebalance inventory positions across the network and reduce inventory spend
- Works with DLCC to monitor all inbound and about shipments to make sure the kitchen is receiving everything they need
- Coordinates inventory target level adjustments with new product introduction, product planning, and catering operation teams to maintain proper inventory levels
- Works with station catering managers to review any requests for increases or decreases to proposed ordering strategy
- Solves any issues that may arise with station orders to make sure that customer service is protected
- Resolve any station order/delivery discrepancies by determining root cause and leading necessary remediation with stations, other Delta teams, suppliers and warehouse providers; this includes initiating expedited actions as appropriate
- Proactively reviews station receipts to ensure all product and service invoices are paid in a timely manner
- Practices safety-conscious behaviors in all operational processes and procedures
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading prot sharing program, and performance incentives- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- Candidates for this position should have at minimum ahigh school diploma/GED
- Two years of previous relevant experience (supply chain, customer service, or related field)
- Strong critical thinking and problem-solving skills
- Solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced time-sensitive environment
- Able to handle multiple tasks, projects, and reporting functions and meet required deadlines
- Highly proficient in Microsoft Office: Excel, Word, Outlook, and PowerPoint
- Possess sound organizational and planning skills, excellent verbal and written communication skills and strong interpersonal skills
- Willing and able to travel occasionally
- Be able to build strong relationships with business partners, vendors, and other teams within Delta
- Embraces a diverse set of people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
What will give you a competitive edge (preferred qualifications)
- Three years work experience in customer service, supply chain, IT, business management, or related field
- Experience using ERP or order management software (SAP, NetSuite, etc.)
- Experience creating or interpreting reports using data visualization tools such as Tableau, Power BI, Qlikview, etc
- Experience using SAS, SQL, or other query languages to retrieve and interpret large datasets
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