Sentry Management, Inc., a leader in the HOA industry has an immediate opening for a Senior Community Manager in our Fort Myers, FL Division.

SUMMARY

The Senior CAM is responsible for the day-to-day facilities maintenance of the association(s) they manage as well as mentoring and training other Community managers. The Senior CAM may be asked to assume a leadership role with the guidance of the local leadership which may include mentoring/training Administrative staff and or providing support and assistance to the division as necessary. A Senior CAM must successfully maintain management of a portfolio with revenue of no less than $15,000 per month unless otherwise approved by an SVP.

Divisional leader may also ask this position to assist, coordinate and lead in specific efforts, tasks, and projects with various home office departments in order to respond and lead problem resolution needs of association or division. The Senior CAM shall maintain policies, standards, and practices both within and outside their assigned territory and ensures adherence to Sentry’s Goals, Value and Service Standard of our Foundation Principles. Principle focus must be on satisfying our Associations through timely return of phone calls and responding to emails in a manner that produces excellent customer service perceptions.

ADMINISTRATIVE RESPONSIBILITIES:

• Maintain an organized filing system utilizing company provided Microsoft programs and CommunityPro®
• Serve as liaison between association boards and legal counsel regarding covenant violations
• Prepare meeting minutes for board review and provide to division leader
• Prepare manager reports and financial summaries to boards on a monthly basis
• Manage the onboarding and exits of associations
• Respond to requests, emails, and calls in a reasonable amount of time
• Provide written reports to boards regarding site visits and compliance reviews
• Administer violation process as detailed by association covenants and State statutes

CUSTOMER SERVICE RESPONSIBILITIES

• Recommend risk management and insurance professionals to boards
• Document, submit and coordinate insurance claims on associations’ behalf
• Identify physical assets associations are maintaining
• Develop and implement maintenance, repair and replacement programs approved by board
• Respond to maintenance requests from property owners
• Retain at least 98% of portfolio each year, sustaining maximum client satisfaction
• Serve as a helpful expert in exceeding customer expectations on a regular basis

LEADERSHIP RESPONSIBILITIES

• Develop and implement personnel policies in accordance with corporate manual on behalf of associations for on-site employees
• Recruit, select and manage association employees
• Supervise on-site employees as required
• Support local leadership team with initiatives and operations
• Gain and maintain complete understanding of all resources available from Sentry

PERSONAL SPECIFICATIONS

Communication Skills

• Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
• Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
• Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills

Personal Motivation

• Commitment- Demonstrates commitment to perform above and beyond the essential functions of the job
• Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations
• Teamwork - Ability to work well in a team environment, always willing to assist other employees
• Integrity - Maintains social, ethical, and organizational norms
• Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way
• Enthusiasm - Displays genuine interest, excitement and eagerness toward job, company, employees, and customers
• Sensitivity - Takes into consideration the feelings and needs of others in plans and actions

Managerial Skills

• Conduct - Demonstrate high integrity, honesty, leadership, trustworthiness, goal-oriented, and deadline conscious. Affects change, when necessary, in collaboration with the Community Managers and Division Manager.
• Decision Making - Ability to make sound business decisions, which favorably impact customers based on logical assumptions and factual information. Doesn't procrastinate on tough decisions, especially those related to the budget and personnel issues
• Stress Management - Maintains stability of performance under pressure and/or opposition
• Policies and Procedures - Understand and implement all Corporate policies and procedures that impact job responsibilities

ADDITIONAL REQUIREMENTS

• Must be licensed CAM for 5 years or more
• Licensed to operate a motor vehicle with clean driving record
• Ability to sit or stand for long periods of time
• Ability to operate a personal computer and basic office equipment

BENEFITS

• Medical, Dental, Vision
• Short Term and Long Term Disability
• Life and AD& D
• 401 (k)
• Paid Holidays
• Paid Vacation
• Paid SIck/Personal Leave

Sentry Management, Inc. is an Equal Opportunity Employer