THE COMPANY:

Crossroads Behavioral Health Services is a Community based mental health and addiction treatment center dedicated to providing comprehensive, compassionate and confidential services & resources for individuals and families seeking support and recovery through all stages of life.

WHAT'S IN IT FOR YOU?

• Fun and positive culture
• Growth opportunities
• Competitive compensation
• Potential for Performance Incentives
• Tuition reimbursement
• IPERS
• One week paid education training
• Competitive PTO & Sick time
• HSA/FSA with employer contribution
• Health, dental, and vision insurance benefits
• Flexible schedule
• Supervision toward licensure if applicable

Primary Function and Relationship to Total Organization:

The Scheduling Specialist's primary role is to facilitate the initial point of entry into Crossroad’s Behavioral Health Services, by assessing the visitor’s/client’s needs and determining the appropriate recommendation for clients and families. CBH’s Scheduling Clerk will staff the registration area to include receiving visitors and clients, ascertaining their needs and directing them accordingly. CBH’s Scheduling clerk will perform related clerical duties, entering information into systems, collecting forms, and completing chart entries when necessary, collecting fees as appropriate and answering phones. CBH’s Scheduling clerk will register and schedule new clients with intake coordinators, complete face sheets and verify and update basic demographics and insurance changes. The scheduling clerk is responsible for timely and effective responses and follow-up to client's needs and to maintain CBH’s commitment to quality client care. The Scheduling Clerk performs a vital role in the operational and fiscal effectiveness of the CMHC. Good performance is highly dependent on gaining the cooperation of others. This position will facilitate and implement departmental and cross-departmental strategic projects and will strive to continuously improve and streamline processes.

• Responds to all telephone calls/requests for services in a timely fashion
• Greets client as they check in for their appointments
• Gather basic demographic information needed to schedule new clients
• Oversees waitlist for services and works to keep schedules full
• Verify and updating any changes in client information
• Supports and asissts all locations and departments within Crossroads
• Gather insurance information, checks benefits and works with the billing department to inform patient of financial responsibility
• Comletes all needed intake paperwork for new clients
• Manage multiple schedules
• Collect client fees and work to collect on any outstanding balances
• Obtains authorizations for services as needed
• Assist with finding solutions to barriers that clients are experiencing in terms of seeking treatment
• Screen clients and complete paperwork needed for multiple grants
• Obtains and releases medical records
• Completes activities related to the client engagement process
• Responsible for completeness, accuracy and timelines of required paperwork
• Maintains a current knowledge of the eHR system
• Must have excellent written and oral communication skills
• Have the ability to prioritize and handle a variety of tasks simultaneously
• Must be able to tolerate a high volume environment and crisis situations.
• Must have a high regard for confidentiatliy