Accurately and efficiently schedule appointments for a team of providers. The scheduler must display excellent verbal and written customer services skills as requests for appointments are received via various formats. The scheduler also forms an integral part of the medical home in facilitating the ongoing relationship between patient and provider. Interlachen Pediatrics is committed to a high level of customer service which is expected from all positions in our office. $500 bonus after successful completion of 90-intodcutory period.

Core Duties and Responsibilities:

• Answer a high volume of incoming calls
• Obtain needed information from parent/guardian in order to schedule appointment
• Schedule or reschedule appointments for patients
• Communicate information accurately to patient on the telephone
• Update demographics in computer
• Print tracking sheets for same day appointments
• Be familiar with the various types of appointment reason codes and templates
• Be familiar with the standard protocol for various types of appointments and the specifics for each provider on your team
• Schedule appointment requests received via Greenway portal and Conversations text messaging application
• Remove patients from recall system once scheduled
• Register new patients into EMR system
• Send forms to patients via Conversation text messaging system

General Duties:

• Maintain privacy practices to ensure patient confidentiality
• Maintain security of patient PHI in paper and electronic format
• Work in Saturday rotation
• Closing procedures
• Alarm protocol
• Any other duties as assigned
• Cross train in all other front office positions
• Knowledge of the following protocols:

a. Sales Reps

b. Back door bell

c. Outgoing mail

d. Shredding

Experience required:

• Front desk
• Scheduler
• Medical office exp. preferred

Skills required:

• Microsoft Word
• Excel
• Basic math skills
• EMR exp. preferred
• Good Communication Skills preferred.

Education:

• High school diploma required

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Medical scheduling: 1 year (Preferred)

Work Location: Multiple Locations

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