JOB OBJECTIVE

The Scheduling Agent provides telephone assistance to all of Clinicas patients. This individual works under the supervision of the Call Center Manager. Works with a multi-cultural population of diverse socioeconomic backgrounds, ages and levels of education.

Clinicas is committed to improving and protecting the health of our community and those we serve. As a health care organization, we aim to lead by example and therefore, COVID vaccination is a requirement for all Clinicas employees (exceptions exist only for those who cannot obtain the vaccine due to religious beliefs or qualifying medical reasons). Proof of full vaccination will be requested.

As a Federally Qualified Health Center, we are looking for candidates whom are passionate in serving our underserved population in Ventura County. Moreover, Clinicas’ predominately bilingual and bicultural support staff prides itself in delivering its services on a personal and humane basis, and especially reaches out to members of the community who are traditionally underserved due to limited income, resources, cultural and linguistic barriers.

Details & Requirements for this opportunity:
Schedule: Monday – Friday, clinic hours are 9am-5:30pm, with two late clinic days on Mondays and Thursdays where the clinic hours are from 9am-8pm (will work 8-hour shifts).
High School Diploma or equivalent (GED)
Must be able to speak English and Spanish.
Pay rate starts at $17.00/hr (Depending on Experience)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The Scheduling Agent is responsible for performing the following duties:

- Receives inbound telephone calls and provides exceptional customer service.

- Makes outbound telephone calls as needed for special projects or outreach purposes.

- Responds to and communicates with patients in a timely manner utilizing text messaging software and the Patient Portal.

- Schedules patients’ appointments.

- Determines patients’ eligibility and ensures guidelines and frequency limitations are followed.

- Adheres to call center policies and procedures (adherence, production, quality, etc.).

- Makes necessary updates to patient information (demographics, insurance information, etc.) utilizing Electronic Practice Management (EPM).

- Documents telephone conversation in patient’s electronic medical record.

- Communicates with health center staff, including Providers utilizing Electronic Health Record (EHR) tasking system.

- Analyzes the situation and completes research to ensure no rework or follow-up is required.

- Interacts in a professional manner and works collaboratively Clinicas’ staff and patients.

- Performs other duties as assigned including participation in all safety programs which may include assignment to an emergency response team.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

- High school diploma or equivalent required.

- Bilingual English/Spanish is required.

- Must have one year of customer service experience; demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly.

- Call center experience preferred in an automated customer service environment.

- Proficiency with use of computers and programs is required. The individual must be able to work with multiple programs and type in system while taking information by phone.

- Communicate professionally and effectively in writing and verbally; accurate spelling and grammar.

- In addition, have the ability to work in a fast-paced environment and proactively analyze and resolve problems.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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