Scheduler I - Full Time (Remote) Job at Acuity International
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This remote position is responsible for providing exceptional customer service to all clients, providers and examinees in a call center supporting Acuity's Exam Management business. Coordinates candidate & provider availability over the phone to meet client needs within multiple medical exam or drug screening programs for specific contracts. Interacts daily with other Acuity team members, exam candidates and provider network partners. This position reports to the Contact Center Supervisor.
The Call Center is open from 8am to 8pm Monday through Friday with 40 hour schedules within those hours. Additional hours may be available on weekends. Weekend work is remote.
THIS IS A FULL TIME POSITION WITH BENEFITS
THE PAY RATE FOR THIS POSITION IS $16.00 PER HOUR
Must be outside 50 mile radius of Cape Canaveral, FL.
General Qualifications:
- High School Diploma or equivalent.
- 1 year of relevant customer service experience.
- Able to work a flexible schedule to accommodate work requirements.
- Computer proficiency in MS Office Suites, database software, etc.
- High level of organization and detail oriented.
- May be vetted for TSA clearance
Preferred Qualifications:
- Experience in scheduling medical exams preferred.
- Call Center experience.
- Remote experience
Duties and Responsibilities:
- Answers telephone calls related to medical exam programs.
- Coordinates with examinees and network providers to schedule employment-related medical examinations.
- Follows different scheduling protocol for each of the clients.
- Handles routine customer inquiries and assess call escalation; work with Supervisor on resolution. Redirect calls as needed.
- Utilizes different computer systems to research and identify issues preventing scheduling.
- Works individually with select network facilities to coordinate block scheduling when appropriate.
- Identifies trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
- Cross trains for many contracts with the ability to work on more than one team.
- Provides 1st line guidance to Scheduler 1 team members on any questions.
- Takes on special assignments from Supervisor as needed.
- Fills in for Supervisor during absences.
Other Duties:
- May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements.
- Supports marketing and sales objectives and efforts as requested.
- Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.
- Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
- May serve on the OSHA VPP, Safety, and Wellness Committees.
Physical Requirements:
- Work is normally performed in a typical interior/office work environment.
- Work involves sitting and standing for prolonged periods of time.
- May require bending and lifting up to 15 lbs.
- Constant use of sight, speech, hearing, frequent keying and use of computer and common office equipment required.
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
For OFCCP compliance, the taxable entity associated with this job posting is:
Acuity-CHS, LLC
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