Job Title: Scheduler/ Front Desk

Department/Location: Skylands Medical Group Denville-Gastro

Reports to: Practice Manager/Supervisor

FLSA Status: Non-exempt

Direct Reports: n/a

Company Overview

Skylands Medical Group, a member of Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey’s fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey’s oldest Independent Physician Association (“IPA”) with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.

Skylands Medical Group is a member of Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.

Position Summary

The Scheduler/ Front Desk performs a variety of administrative and clinical duties to include support of the physician and care team in providing quality medical care to patients. The scheduler acts as a connector for the provider and patient throughout the pre-operative process.

REPORTS TO: SITE SUPERVISOR

Duties and Responsibilities

The duties include, but are not limited to:

· Retrieves voice mail messages and returns calls, as necessary.

· Greets patients in a courteous and professional manner.

· Answers telephones and courteous and professional manner.

· Triages calls and furnishes information.

· Documents telephone call and accurately records messages on patients EMR.

· Schedules appointments for patient procedures at various hospitals and facilities.

· Updates patient’s information in computer.

· Ensures accuracy/completeness of Patient Information Sheets.

· Updates and confirms current patient demographics and enters into computer.

· Verifies patients’ insurance and copay information and updates in computer.

· Fills in for reception staff at other offices for emergent needs.

· Scans and links specialist consults, test results, lab results, and patient information to patient EMR.

· Enters patients’ referrals into EMR if necessary.

· Performs all other duties as assigned.

Non-Essential Functions:

· Participates in personal development activities.

Qualifications or Education, Training and Experience

• HS Diploma or GED required
• 1-3 years of experience in a similar role
• EMR experience, Athena preferred
• Strong medical terminology knowledge

Knowledge and Skills/Expected Competencies

• Ability to use independent judgment and to manage and impart confidential information.
• Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
• Strong communication and interpersonal skills.
• Ability to clearly communicate medical information to professional practitioners and/or the general public.
• Ability to maintain confidential information
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to face multiple deadlines that must be met on time.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
• Helpful and constructive view of working with others to achieve positive outcomes.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health valuesdiversity, inclusion, and equity as matters offairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Gastroenterology

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denville, NJ 07834: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Time management: 1 year (Required)
• Medical: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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