Scheduler Job at Senior Helpers - Riverview, FL
Senior Helpers is looking for a STRONG and DEDICATED Scheduler who can handle working for a VERY fast-paced home health agency. The candidate must be able to work under pressure and be able to complete all scheduling matters. Also, the candidate must have EXCELLENT customer service and communications skills with employees and clients.
ONLY SERIOUS CANDIDATES WITH A MINIMUM OF TWO YEARS OF SCHEDULING EXPERIENCE IN BUSY PRIVATE-DUTY HOME HEALTH AGENCIES NEED APPLY
Primary Responsibilities:
- Under direct supervision of the HR Manager(HRM) with input from the Client Services Manager(CSM) where appropriate. Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "call-outs" arise. The company schedule must be complete for the next business day/weekend before leaving for the day.
- Track and record into the database all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the HRM and CSM regularly as determined by the HRM and CSM.
- Accept on-call duty averaging two weeks per month and as directed by the HR Manager or Client Services Manager.
- Communicate with the HR Manager to Hire for the Void regularly.
- May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. into the database. Collects new documents as directed, and notifies HR Manager when new documents cannot be obtained.
- Audits timecards regularly to ensure hours match scheduled hours.
- Assist with other office duties.
Qualifications:
- The candidate must live in Florida near. (Riverview)
- Minimum of two years in a scheduling position in a busy private duty Home Healthcare Agency.
- Computer skills. (Outlook, MS Word, and Internet Searches)
- Ability to work under pressure and be VERY organized.
- Professional experience in the field of customer service.
- Knowledge of general healthcare staffing requirements.
- Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
- Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience in a fast-paced environment.
- Excellent problem-solving abilities are a requirement, and schedule conflicts are bound to arise that will require creative solutions.
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