Scheduler Job at Michigan Medicine
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Inpatient Rehabilitation Patient Services Associate provides customer service and facilitates business processes that contribute to efficient and quality patient care. This role carries out daily front desk responsibilities and is lead for all patient scheduling needs. The Scheduler interacts with patients, families, clinicians and other administrative staff members for scheduling of inpatient rehabilitation appointments required for inpatient rehab level of care.
Responsibilities*
Customer Service Greet patients/families arriving to therapy areas, verify appointment status and facilitate patient transport back to bedside post-appointment. Screen, route and respond to phone inquiries from current and prospective patients/families, outside referring hospitals, nursing, care management and unit staff.
Patient Scheduling Accurately and efficiently schedule daily patient therapy appointments in the electronic medical record Carry out communication protocols related to scheduling of patient appointment, delays, and cancellations. Identify and resolve daily operating issues related to patient scheduling and transportation to provide the ideal patient experience and aid compliance with therapy minutes requirement for the inpatient rehab level of care.
Administrative Tasks Complete clerical tasks including data tracking and entry, running reports, document collating and scanning, requesting records, reconciling patient lists Handles all procurement processing for office supplies and purchase orders Complete portions of the patient registration process including updating/verifying patient demographics within the EMR Participate in departmental efforts that contribute to safe and efficient patient scheduling in collaboration with administration, therapies, nursing and physicians Provide back-up coverage for coordination of post-discharge appointments and team meeting schedule creation Additional projects and duties assigned by manager
Required Qualifications*
High School Diploma or GED. 2-3 years of experience in healthcare administration setting. Previous customer service experience Knowledge of basic medical terminology Excellent keyboarding skills and knowledge of Microsoft Word and Excel Exceptional interpersonal and communication skills and ability to work well with a team Welcoming and approachable demeanor with a consistently positive and professional attitude Ability to work in a fast-paced environment Ability to multi-task and attention to detail
Desired Qualifications*
Associate?s degree in a health science field or an equivalent combination of education and experience Prior experience performing complex scheduling. Familiarity with MM electronic medical record systems.
Work Schedule
This is a 24 hour/week position with a typical work schedule of M, W, F 7:30am-4pm.
Work Locations
University Hospital, Ann Arbor
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
Vaccination Requirements
COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response .
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Inpatient Rehabilitation Patient Services Associate provides customer service and facilitates business processes that contribute to efficient and quality patient care. This role carries out daily front desk responsibilities and is lead for all patient scheduling needs. The Scheduler interacts with patients, families, clinicians and other administrative staff members for scheduling of inpatient rehabilitation appointments required for inpatient rehab level of care.
Responsibilities*
Customer Service Greet patients/families arriving to therapy areas, verify appointment status and facilitate patient transport back to bedside post-appointment. Screen, route and respond to phone inquiries from current and prospective patients/families, outside referring hospitals, nursing, care management and unit staff.
Patient Scheduling Accurately and efficiently schedule daily patient therapy appointments in the electronic medical record Carry out communication protocols related to scheduling of patient appointment, delays, and cancellations. Identify and resolve daily operating issues related to patient scheduling and transportation to provide the ideal patient experience and aid compliance with therapy minutes requirement for the inpatient rehab level of care.
Administrative Tasks Complete clerical tasks including data tracking and entry, running reports, document collating and scanning, requesting records, reconciling patient lists Handles all procurement processing for office supplies and purchase orders Complete portions of the patient registration process including updating/verifying patient demographics within the EMR Participate in departmental efforts that contribute to safe and efficient patient scheduling in collaboration with administration, therapies, nursing and physicians Provide back-up coverage for coordination of post-discharge appointments and team meeting schedule creation Additional projects and duties assigned by manager
Required Qualifications*
High School Diploma or GED. 2-3 years of experience in healthcare administration setting. Previous customer service experience Knowledge of basic medical terminology Excellent keyboarding skills and knowledge of Microsoft Word and Excel Exceptional interpersonal and communication skills and ability to work well with a team Welcoming and approachable demeanor with a consistently positive and professional attitude Ability to work in a fast-paced environment Ability to multi-task and attention to detail
Desired Qualifications*
Associate?s degree in a health science field or an equivalent combination of education and experience Prior experience performing complex scheduling. Familiarity with MM electronic medical record systems.
Work Schedule
This is a 24 hour/week position with a typical work schedule of M, W, F 7:30am-4pm.
Work Locations
University Hospital, Ann Arbor
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
Vaccination Requirements
COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response .
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.