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Sales Support and Network Integration Specialist Job at Thales Defense & Security, Inc.

Thales Defense & Security, Inc. Clarksburg, MD

Job Information

  • Date Posted
    2024-06-20
  • Location
    Clarksburg, MD
  • Job Title
    Sales Support and Network Integration Specialist
  • Gender
    Both
Overview:
Thales Defense & Security, Inc., is a global company serving the defense, federal, and commercial markets with innovative solutions for the ground tactical, airborne and avionics, and naval/maritime. In addition to mission-critical communication systems, the company provides helmet-mounted displays and motion tracking technologies; SATCOM terminals; advanced sonar systems; air traffic management navigation, and surveillance, and simulation. Further, Thales Defense & Security, Inc. serves as a gateway for technology, leveraging Thales-wide solutions—such as combat management systems; naval, airborne, and ground ISR; and electronic warfare—to address U.S. requirements.

We currently have an opening for a Sales Support and Integration Specialist. In this role, you will be a member of a diverse team working to advance the usefulness and integration of traditional backhaul satellite communications systems into an integral part of a remote and diverse digital network. Your work will directly contribute to the application of data and voice networking to a diverse set of applications across land and maritime industries including public safety, shipping, government, fishing industry, yachting and other industries requiring networks when no terrestrial infrastructure exists. The role includes working with the products, testing the products, applying new technologies to the products, and working with the Product Line Director, Engineering, Customer Support, and the Business Development Team.

Top Benefits
  • Competitive Salary
  • Yearly Incentive Bonus Program
  • Generous 401(k) program - up to 7% company contribution and 100% immediate vesting
  • Tuition Reimbursement
  • Paid wellness, vacation, and holiday leave
  • Paid maternity, paternity, and parental leave
Responsibilities:
  • Train to become a subject matter expert on the ThalesLINK product line.
  • Assists in analyzing system requirements and reviews technical product/project specifications to assess and evaluate overall test objectives. Understands complete product requirements, leading to identification and implementation of test configurations, including hardware, firmware, documentation, licenses, etc.
  • Integrate new, cutting edge technologies with the ThalesLINK product.
  • Recreate fielded use cases for improved implementations.
  • Test new features in known fielded installations and future planned installations.
  • Verifies software changes requested from users.
  • Work directly with Users to resolve novel installations and understand potential issues with the implementation.
  • Lean to interpret system logs.
  • Support Customer Service on complex trouble tickets received from users in the field
Provide subject matter expertise in the following areas:
  • Computer Networking
  • Satellite industry
  • Testing methods
  • Willing to learn rudimentary scripting of test tools
Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • US Citizenship is required.
  • Must have the ability to obtain and maintain a US Security Clearance.
  • Formal training with Associates Degree or equivalent experience
  • Previous experience or training with supporting product field support functions pertaining to equipment operation, integration, training, and troubleshooting.
  • The desired candidate should have excellent written and oral communication skills. - Fluent in English
  • Must have solid work habits, ability to work independently and in a collaborative team environment.
  • Experience in Networking.
  • Prior experience in system integration, networked systems, and technical troubleshooting is ideal.
  • Ability to travel domestically and internationally up to 20%.
  • Ability to comply with all Company guidelines, policies, procedures and embrace Company Core Values.

For specific questions about this job posting, candidates may contact the recruiter at careers@thalesdsi.com.


Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled. Thales is an E-Verify employer.


Thales is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, age or any other characteristic protected by law.


If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 240-864-7630.




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