About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play – the Center provides a venue in which people gather from around the region, the nation, and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began 32 years ago. Read more about our Community Impact here.

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success. This will be even more evident as we scale our operations to support two buildings, Arch and Summit, in the vibrant core of downtown Seattle.

Position Summary

The Sales Operations Coordinator is responsible for the day-to-day review of the master schedule of events (the "BOOK") to ensure effective data management of all sales proposals and opportunities. The Coordinator will provide direct assistance to the sales teams and event services staff to facilitate the work. The role requires exceptional organizational and time management abilities, strong communication skills, as well as familiarity with sales processes and procedures. Responsibilities may include reviewing, auditing, making pricing recommendations, approving assigned requests for space and ensuring records are accurately documented in the event management system. As needed, this role will also perform a range of administrative duties, the operation of software systems and work collaboratively with internal and external staff, guests and stakeholders. This work will interface with internal and external individuals, clients, organizations, Visit Seattle and requires positive communications and considerable discretion, confidentiality, and initiative.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support the preparation of Sales dates / space / rate proposals. Ensure consistent compliance with published procedures, protocols, and rate schedules.
• Identify recommendations for improvements to the procedures and protocols to help facilitate the sales effort and secure bookings
• Provide administrative support in the preparation of contract documents, such as draft, review, carefully proofread and audit license agreements, addenda, and amendments
• Develop and prepare reports, forecasts, and other booking performance materials
• Review returned contract documents for completeness, compliance and / or edits, and initiate the execution process
• Develop a thorough understanding of the Center's event management system including the sales and booking components as well as the tangential components for event services, catering, and invoicing to better support the department's use of this system
• Ensure that entered booking information in Center's event management system complies with the Center's and Sales booking and pricing policies, procedures, protocols, and guidelines
• Recommend, create, document, and maintain up-to-date Sales business processes and desk procedures
• Review existing processes and procedures periodically for possible revisions and make recommendations for implementation
• Prepare written business correspondence and booking / financial reports for department and organizational needs and requirements and ensure maintenance of all records according to archive standards
• Establish and maintain effective working relationships with other individuals to facilitate the flow of information between individuals and groups, present information and respond to questions from the Center's managers, clients, customers, and the general public
• Maintain a thorough understanding of and successfully perform all duties, responsibilities, and department procedures in a calm, professional, safe, and effective manner
• Perform work demonstrating successful skills in dependability, communications, customer, and co-worker service, planning and organization, job knowledge, judgment, and teamwork
• Perform other related miscellaneous duties as assigned

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk, hear, sit, stand, walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Minimum Qualifications:

• Two (2) years’ experiences at a hotel or multi-use facility in a sales scheduling, event coordination or related position, with direct experience in maintaining a sales/scheduling related filing and tracking system.
• Three (3) years computer experience involving word processing, spreadsheets.

Preferred Qualifications:

• Associate Degree
• Experience with Ungerboeck Event Management software.

Disability Accommodations and Equal Employment Opportunity

If accommodations are required either to complete the application process and/or attend an interview, please contact the Human Resources Department at 206-694-5038.

Seattle Convention Center is committed to the policy of equal employment opportunity and nondiscrimination on the basis of race, creed, color, national origin, sex, marital status, sexual preference, orientation, gender identity, genetic information, pregnancy, age, religion, veteran status, military status, disability, or any other status protected by law.

Notes on the Application Process

• This posting may be taken down at any time. Review of applications will begin immediately
• Only applications submitted directly to Seattle Convention Center’s jobs page will be considered; applications submitted via external websites / apps will not be received
• A current resumé may be submitted in lieu of filling out the attached Application for Employment only if it includes accurate dates – including month and year – of both previous employment and any relevant experience/education history.
• In the event your application is selected for interview, a hiring representative will reach out via your provided phone or email contact information. The final hiring process will involve employment reference checks and a criminal background check