Sales Lead Job Profile
Sales Lead executes the day-to-day operations of the store as communicated by the Store Manager. This position will inspire our guests, providing a complete customer service experience with every transaction. Always strive to improve the customer experience, drive store sales, and increase profitability. Utilize networking skills to grow the customer base. Maintain high store standards and conditions and foster a positive and unified environment. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Lead by example and coach teammates to our ‘Perfect Sale’ sales model.

Duties and Responsibility:

• Advises guests on occasions ranging from every day (birthdays, thank you, and recognition) to milestone

(weddings, anniversaries, retirement).

• Inspires guests to create memory making messages on our personalized product and demonstrates a keen knowledge of all our products and services.
• Maintains VIP customer list and follows up on guest’s gift giving experiences
• Maintain personal sales, consistently achieving sales and key performance indicator goals.
• Models all selling behaviors
• Achieves a high level of engraving competency and is able to train other teammates on engraving
• Embody our culture and values and providing insight and inspiring our Customers
• Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects as directed by the Store Manager.
• Assist store management in maintaining an accurate inventory
• Maintain store-merchandising guidelines that make the store easy to shop and add value to the

Customer’s overall experience. Ability to flex and improvise merchandising to fit store type and inventory levels.

• Strive for excellence, always meeting and exceeding store objectives as it relates to Performance,

Productivity, Efficiency, and Quality standards.

• Maintain all safety and security standards, identifying and communicating potential issues to field supervisor.
• Primarily work on single coverage and be responsible for opening and/or closing the store
• Responsible for achieving sales and other store financial goals. Must analyze and understand financial goals, reports and track both individual/team and store results
• Responsible for helping with mentoring/training new teammates
• Responsible for engaging with store teammates and their customers, creating a fun and inviting environment.
• Responsible for coordinating sales promotions and merchandise displays, which includes stock merchandise, and processing incoming and outgoing merchandise shipments in a timely matter.

• Proficient in knowledge and execution of store operations: engraving; performance of all register transactions; and Equipment maintenance
• Help manage and communicate payroll overages
• Accountable to balance cash daily and execute nightly bank deposits
• Participate in two annual physical inventories and conduct cycle counts where needed
• Responsible to ensure the security of the store and offsite storage locations including locks, shipments and cash
• Create a retail store environment to ensure unsurpassed customer service, this includes but not limited to: clean, visually appealing retail store, complying with company guidelines and to ensure the store is in legal compliance
• Builds and maintains a solid customer following through clienteling/HERO program

Leadership:

• Be Passionate: Love what you do, contribute your ideas, take initiative, knowing that our customers feel this through everything we do.
• Be Great at Your Job: Demonstrate the specific areas of technical excellence appropriate to your level and role, contribute relevant developments from your field to keep us cutting edge, share knowledge, and teach others.
• Do the Right Work: Plan your tasks to meet your deliverables and utilize time management skills so you can succeed.

Understand how your work impacts the business, think strategically to solve the right problems, proactively raise questions and issues that need attention, prioritize the most important work to help us achieve our goals.

• Be a Team Player: Pitch in when needed, listen to others' concerns, identifying dependencies within. Be aware of your impact and keep others informed. Collaborate effectively to ensure collective success in the spirit of unity.
• Learn and Grow: Stretch and challenge yourself to keep learning, ask for help, apply feedback and look for where you can improve. Keep developing in your role in partnership with your Store Manager, continually increasing your contribution to results.
• Let’s Not Take Ourselves Too Seriously: Work hard, but keep it fun and light-hearted, no ego, make this a great place for each other. Be yourself and inspire others' best. Help us not take ourselves too seriously by having a positive and constructive attitude.

Leadership Skills and Abilities:

• Able to demonstrate successful selling techniques such as up-selling with the ability to articulate product and engraving information to enhance salesmanship and reach store and individual sales goals
• Demonstrate effective interpersonal skills and the ability to communicate verbally in a clear, audible, and articulate manner
• Ability to listen, read, accurately transcribe and verify customer message specifications onto engraved merchandise
• Ability to receive and acknowledge coaching from SM/ASM on a daily/weekly/monthly basis.
• Reinforce good selling behaviors and customer service through positive recognition of others on the store team.
• Ability to differentiate goals vs. expectations.
• Effective leadership through active participation in any project she/he is assigned to in the store.
• Ability to communicate with and follow through with direction from field supervisor.
• Display ownership, initiative and be empowered when manager on duty, fulfilling the daily operations of the store and taking care of any customer issues at the store level.

Education and Experience

1. High School diploma or GED

2. Minimum of 1 years of retail experience in a mall-based environment

Work Environment/Physical Demands

Normal, no adverse or hazardous conditions

The noise level in the work area typically remains at a low level but may vary to moderate depending upon the level of GUEST interactions and seasonal demand.

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the Teammate will encounter the following:

While performing the duties of this job, the Teammate will encounter the following:

Specific vision abilities required by the job include: close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.

Average hearing is required for interacting with Teammates and customers.

Disclaimer

This job description describes the general nature and level of work required of the Store Manager position as well as the essential functions of the job to be performed by teammates in this position, all of which are subject to change by the Company at any time without notice.

Job Type: Part-time

Pay: From $13.00 per hour

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location

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