At Baked by Melissa, our customers mean everything to us! We aren’t just selling cupcakes; we’re selling an experience that leaves our customers feeling happy. Every employee contributes to our customers’ experience and has the chance to turn a first-time customer into a life-long Baked by Melissa lover. As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience. You are the first point of contact and maintain the highest level of positive energy!

What You’ll Do:

• Provide outstanding customer service in alignment with Baked by Melissa’s SWEET experience (Smile, Welcome, Educate, Ensure, Thank).
• Welcome customers with a sincere greeting and a smile.
• Spark genuine and informative conversations with everyone who walks through our doors.
• Serve customers by assisting them in selecting Baked by Melissa’s bite size treats.
• Thorough understanding of Baked by Melissa’s products, delicious ingredients, and in-store promotions.
• Responsible for handling all cash and credit card transactions within the store and utilizing a Point of Sale (POS) system.
• Complete opening/closing checklists including inventory counts.
• Meet and exceed sale goals by engaging with customers, suggestive selling, sharing product knowledge and providing a SWEET experience
• Assist with inventory, including but not limited, to receiving and stocking merchandise.
• Respond to customers’ questions and concerns with a sense of urgency.
• Alert management of potential security issues.
• Other duties as assigned

Qualifications

• High School diploma or GED required
• 18 years of age or older
• Availability to work retail hours including weekends
• Capable to lift 30 pounds or more
• Ability to smile all day!
• COVID Vaccine required; will only accept a declination for medical or religious reasons

Benefits and Perks

• Opportunities for growth
• 50% employee discount on our bite-size treats
• Option to pick up additional shifts at other Baked by Melissa locations
• Employee recognition programs
• Sweetest Vibes around!

Baked by Melissa is committed to always being a company that celebrates diversity, equality and inclusion. We strive to recruit and retain people who are committed to creating an inclusive and respectful environment that is essential for individual and company success. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. Join Baked by Melissa in making life sweeter!