Position: Sales Account Manager
Area: DOGA USA – Huntley, IL
Department: Commercial / Sales
In charge of: Reports to Systems Sales Manager
Mission: Provide customer service to existing customers while identifying and pursuing opportunities for account growth and new business.
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Basic responsibilities:
Customer Interface Functions – 35%

• Serve as primary business contact for the new and existing customers.
• Responsible for customer satisfaction.
• Consistently provide excellent customer service to new and existing customers.
• Represent customer needs and goals within the organization to ensure quality.
• Build relationships with new and existing customers to encourage new and repeat business opportunities.

Internal Functions – 55%

• Maintain a solid understanding of company policies, capabilities, and products and effectively communicate all offerings to customers.
• When interacting with clients, ensure that all internal and external processes and procedures are completed, quality standards are met and that sales transactions are profitable.
• Work closely with the Engineering and Quality areas to ensure that quality standards and customer expectations are met.
• Ensure that customer issues are dealt with in an efficient manner, informing the Systems Sales Manager of any problems that may arise.
• Prepare the contracts/quotations for new business and contract renewals for established business.
• Responsible for assisting the accounting area as required in payment collections.
• Communicate the customer’s goals and represent the customer’s interest to internal team members.
• Continually identify and pursue opportunities for account growth and new business.
• Provide regular input to Systems Sales Manager on all account activities.
• Responsible for coordinating and reporting commercial tasks with Headquarters.
• Propose, prepare, and execute business plans according to preset objectives.
• Responsible for elaborating sales forecasts and annual sales budget.

Other – 10%

• Average 35% travel to customer locations, other DOGA locations, trade/industry shows and conferences and/or seminars as required.
• Professionally perform any other tasks required by DOGA USA management and/or DOGA.
• Participate as a team member working closely with others in a positive environment.
• Be polite and courteous to clients and co-workers at all times.

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Work experience requirements: Knowledge of Microsoft Office (Excel, Word, Outlook). Excellent written and oral communication skills. Skilled negotiator – strong quantitative abilities – detail oriented. Technical competence. Motivated, goal oriented and high level of initiative - carries out responsibilities with minimal direction.
Education requirements: Minimum undergraduate Degree (engineering preferred) and 5+ years of work experience in account management, sales, marketing and/or customer service. Minimum 5 years’ experience in automobile, bus/truck or off road market preferred.

Job Type: Full-time

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