As a Returns Coordinator you will be responsible for providing customer service to BearCom Wireless internal and external clients who are returning inventory by reviewing all claims and returns requests. You will process each transaction, in a professional manner while following BearCom rules and guidelines and coordinating with designated departments appropriately.

RESPONSIBILITIES

• Communicate with BearCom Sales reps via phone and email while utilizing an ERP system to assist with product warranty, shipments, and returns requests.
• Examine and test all returned products and communicate pertinent information of wireless products to our customers and/or vendors.
• Verify and evaluate returned goods against credit orders, collect appropriate information to validate if product is under warranty guidelines and confirm accuracy.
• Research, document, and when necessary initiate the process for reimbursement of the returned item.
• Report discrepancies to appropriate personnel regarding the detailed condition of the return. Help identify repeat trends and work with the respective departments to improve service.
• Provide Quality Control coverage for part of the day.
• Learn procedures and requirements of each vendor to return defective or excess equipment; negotiate with vendors to minimize restocking fees.
• Provide status updates on requests until resolution has been recorded and customer satisfaction is obtained.
• Work with the Inventory Control department to ensure accurate inventory levels of returned items as well as other departments regarding replacement, and/or credit.
• Must be able to work in fast pace, high stress situations.

• 2+ years experience in similar role preferred.
• High attention to detail.
• Must be able to articulate clearly both verbally and in written form.
• Must be proficient in MS Word, Outlook and Excel.
• Ability to lift over 30 pounds.
• High School diploma preferred.
• Background checks are part of the hiring process which may also include a Motor Vehicle Check.

BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.