EquipmentShare is Hiring a Retail Warranty Support Specialist

EquipmentShare is searching for a Retail Warranty Support Specialist to support our dealership locations in Columbia MO, Kansas City MO, Topeka KS, Wichita KS, Joplin MO and Garden City KS. This individual can reside in any of these market locations, and will have the option to work remotely some of the time.

About EquipmentShare

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare's product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators.

EquipmentShare's rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it's a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we've built into our rental fleet. And it's just the beginning of our journey to establishing a global presence.

Your Opportunity to Grow With Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improve our customer's experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

We're seeking a Retail Warranty Support Specialist who loves a challenge and wants the opportunity to grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you'll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best.

Primary Responsibilities

• Process all paperwork necessary for accurate and timely processing of warranty credits including:
  maintaining accurate filing system, reaching out to OEM'S in regards to outstanding credits or
  discrepancies in received credits.
• Review accuracy of all new equipment start dates in system and maintain data as required as well
  as assist in the registration of new equipment.
• Maintain records and prepares monthly reports as required or requested.
• Maintain accurate filing system for all service department correspondence documentation.
• Reviews and distributes vendor warranty information (service bulletins, manuals, letters, etc.).
• Tracking and reporting manufacturers' campaigns and recalls.
• Perform various warranty audits as well as assisting in work order audits.
• Maintains accurate library of vendor information as it relates to warranty.
• Assist in establishing policies & procedures with new OEM'S as well as getting us set up for warranty
  with new OEM'S.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change.

Skills & Qualifications

• Past customer service experience preferred
• Comfortable compiling data and generating reports
• Availability to travel to local destinations as necessary
• Must be an independent thinker

Why We're a Better Place to Work

• Competitive salary
• Health insurance and medical coverage benefits
• 401(k)
• Generous paid time off
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare
• Opportunities for career and professional development with conferences, events, seminars, continued education

Since our founding in 2015, we've had explosive growth—and we're not stopping anytime soon. Ready to invest in our mission, invest in yourself and discover a better place to work? Then we'd love to meet you. Apply today.

EquipmentShare is an EOE M/F/D/V