Retail Program Manager Job at FIRST COMMUNITY BANK (SC)
Position Summary
Coordinates the operations of all retail banking offices. Develops and coordinates the implementation of overall objectives, policies, and procedures for the retail network.
Essential Duties and Responsibilities (Other duties may be assigned.)
- Assist in interviewing and reviewing of hiring recommendations for the banking offices.
- Support the activities of all banking offices including consulting with tellers and customer service representatives.
- Assist and review of performance of all banking office personnel.
- Coordinate training for all frontline personnel.
- Assist in promoting and cross-selling other Bank products and services as appropriate for customer requirements.
- Manage the branch administration and training department personnel.
- Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations. Includes coordinating with legal counsel and bank operating departments to ensure adherence to laws and regulations relating to new and/or revised bank products and services.
Qualifications
- Bachelor’s degree, or at least 10 years of related experience, or an equivalent combination of education and experience.
- Effective oral and written communication skills.
- Effective interviewing skills.
- Demonstrated leadership skills.
- Ability to maintain professional focus in highly adversarial environments.
- Ability to speak effectively before groups.
- Ability to compute basic to moderately complex math calculations.
- Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Proficiency in using personal computers and office products (e.g., Word, Excel).
Certificates, Licenses, Registrations
- Attendance in SC Bankers School curriculum or similar course work preferred.
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