Overview
In the Damage Resolution Technician role, you will be responsible for assisting the Damage Resolution Foreman with troubleshooting and identifying roof leak and roof material issues as a result of solar installation, documenting the proposed solutions & executing the needed repairs.

Responsibilities

• Small roof repairs to make Sunrun installations water tight
• Meet with the customers & investigate their damage claim
• Troubleshoot the customer's concerns and determine if Sunrun is at fault
• Report Findings to management with recommended solution
• Communicate effectively with the customer the proposed next steps
• Execute the scope of work proposed
• Document and report the disposition of the services completed to customer & management
• Keep service van stocked properly with appropriate materials
• Ensure the quality of the service performed is top notch and fully code compliant
• Keep the job site clean and clear of debris
• Perform other needed job tasks as requested by leadership

Qualifications

• High school diploma or equivalent
• Minimum of 1 year experience as an Residential PV Installer or Apprentice
• Possess a valid driver’s license
• Understand and have a command of local utility and AHJ requirements surround Residential PV systems installed by Sunrun
• Knowledge of CalOsha construction safety policy
• Ability to climb ladder, squat, kneel and work bent over for extended periods of time
• Ability to lift 50lbs
• Work on multiple roof types such as comp shingle, rolled comp, tile and more
• Communication skills necessary to explain to customers to root cause and plan to resolve damage claims
• Able to fill out online forms such as damage assessment
• Writing skills necessary to fill out necessary forms including damage assessments

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
• Ability to climb ladders
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
• Ability to work and maintain balance on roofs and other areas of height
• Ability to work in the sun and possibly low light conditions
• Ability to walk on rafters, roof tiles, and roof shingles without damage
• Ability to distinguish colors such as red, black, yellow, white, green
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
• Ability to hear verbal commands and warnings
• Ability to work with chemicals using appropriate protections

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$21.64 to $27.04

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

Job Type: Full-time

Pay: $19.75 - $24.69 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Overtime
• Weekend availability

Experience:

• repairing tile roofs: 1 year (Required)
• Roofing: 1 year (Required)

License/Certification:

• California Driver's License (Required)

Work Location: In person

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