Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.

Hourly pay rate - $15/hr

Must reside in one of the following counties in North Carolina: Edgecombe County, Robeson County, Bertie County, Martin County, Yancey County, Richmond County, or Scotland County.

In compliance with client requirements, successful applicants must be fully vaccinated for COVID-19. Qualfon is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon professional coaches
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

• Answer incoming calls and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Work at Home Requirements

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
• Operation system – Windows 10 or newer
• Webcam-Video available
• The computer must have least 4GB of RAM
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 10 Mbps
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline required for Multifactor authentication

What skills you will need

• GED or High School Diploma required; some college preferred
• Prior work-at-home experience desired
• Comfortable working self-managed
• Minimum one-year previous customer service/sales experience
• Typing speed of 25 WPM with 90% accuracy required
• Computer knowledge in Windows-based application required
• Strong ability to communicate articulately and succinctly both verbally and in writing
• Manages emotions and maintains positive energy
• Passion for meeting or exceeding performance goals

Call center position hiring immediately!'
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Work Location:

• Multiple locations

Work Remotely

• Yes

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday

COVID-19 considerations:
This position is remote work from home

Application Question(s):

• Do you reside in one of the following counties in North Carolina? Edgecombe County, Robeson County, Bertie County, Martin County, Yancey County, Richmond County, or Scotland County.

Education:

• High school or equivalent (Required)

Work Location: Remote

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