Description:

MercyOne Urgent Care & University of Kansas St. Francis Urgent Care

Summary:
The Regional Administrator will serve as the primary administrative contact of the affiliated site(s) for updates, to facilitate the resolution of market issues or concerns, staffing issues and supply management issues. The Regional Administrator is responsible for supporting the company Mission and maintaining strong working relationships through the direct contact and interaction with affiliated partners, senior managers, site managers, department managers, and staff members throughout the organization. The Regional Administrator will maintain frequent contact with affiliated partners, vendors, external consultants, and contact with patients, families, and community organizations when indicated. The Regional Administrator will remain visible at the clinic site(s), and coordinate and attend staff meetings and conference calls. This role will be responsible for both Iowa and Kansas regions, with 25% - 50% travel expected between regions.

• 
  Human Resources Management:

o Ensures staffing levels are appropriate at the affiliated clinic site(s). Monitors overtime and works with managers to ensure that staffing schedules are completed and distributed timely.
o Works with Human Resources personnel to validate licensure and certifications of all clinical staff members.
o In conjunction with company managers, interviews, hires and coordinates orientation and training of new staff members.
o Approve employees timesheets for bi-weekly for payroll.

• Supply Management:

o Works with Lead Physicians and Site Managers to ensure that appropriate clinical and clerical supply inventory and usage is appropriate. Works in conjunction with company managers to monitor and manage supply costs according to budget.

• Regulatory/Compliance:

o Works in conjunction with company managers and staff to ensure that appropriate high quality patient-focused health care is provided.

• Facilities:

o Works in conjunction with Site Managers to resolve any facility-related issues.
o Periodically inspect signs to ensure they are working properly.
o Ensures that janitorial services vendor(s) are performing adequately.
o Ensures that lawn and landscaping are well maintained.
o Ensures that furniture and equipment are in good working order.
o Conducts periodic on-site inspections of the general appearance and aesthetics of the facility.
o Ensures that current licenses are posted (Pharmacy, CLIA, Occupational, DEQ, etc.).

• IT:

o Works in conjunction with IT Professionals to ensure that IT systems are working properly.
o Ensure that phones are functional with updated massages.
o Works with appropriate staff members to ensure EMR concerns are resolved timely.

• Marketing:

o Works in conjunction with affiliated partner marketing representatives to ensure that all marketing and business development plans are carried out and followed through.
o Periodically checks website and social media pages to ensure that all content is current.
o Ensures that seasonal promotions such as flu shots have the appropriate signage ordered
and installed.
o Ensures that advertisements and promotions are sufficient for vaccines and other services.
o Ensure that holiday hours are posted and communicated properly.

• Financial:

o Reviews patient volume trends.
o Reviews Key Indicator Report to identify trends that need to be addressed.
o Ensures regular communication with appropriate staff members to address concerns.

• Analysis:

o Works with Medical Director to review provider level code analysis and other dashboard
metrics.
o Participates in department quality improvement activities, staff educational programs,
attends departmental meetings, and demonstrates and maintains clinical competency in the
delivery of patient care services in accordance with company guidelines. Requirements:

Education and/or Experience Bachelors degree with healthcare administration background. Master’s
degree preferred, but not required.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, and governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the general public.

Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have knowledge of EMR systems
and Microsoft Office programs.

Other Qualifications As determined by company leaders and affiliated partners.

Physical Demands The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand or walk; use hands to
handle, or feel; reach with hands and arms, stoop, bend, kneel, and/or crouch. The employee must
frequently lift supplies and/or equipment and may be responsible for lifting, positioning, and/or
transferring patients.

Work Environment The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. The employee may be exposed to
infectious or contagious diseases and a variety of electromechanical hazards. The employee may also
handle emergency and/or crisis situations.

The above job description is intended to describe the general nature and level of work being performed in
the described position. This document is not intended to be an exhaustive list of all position duties and
skills required of the individual classified in this position.