Refrigeration Alarm Monitoring Specialist, AM Job at Publix
Publix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.
Required Qualifications:
- high school diploma or its equivalent
- at least two (2) years of experience with computer software and hardware
- at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
- basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
- sound decision making skills
- strong written and oral communication skills
- strong analytical skills
- ability to multi-task
- empathetic listening skills
- time management skills
- ability to work on a team
- ability to be customer focused
- willingness to work a flexible schedule including weekends and holidays
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