Referral Coordinator Job at NVISION Eye Centers
Overview:
The Referral Coordinator position is primarily responsible for serving as a liaison for patient resources and help with setting appointment and processing transfers. This position works closely with insurance companies and must be executed in compliance with insurance requirements. Responsibilities:
NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Nvision operates in seven states and nearly 70 locations is based in Aliso Viejo, California. We strive to provide our patients with unparalleled care and support that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.
The Referral Coordinator position is primarily responsible for serving as a liaison for patient resources and help with setting appointment and processing transfers. This position works closely with insurance companies and must be executed in compliance with insurance requirements.
- Provides patients paperwork and informs them of process flow.
- Screens calls to determine what information is needed to confirm appointments.
- Coordinates patient files and ensures appropriate documentation is maintained.
- Obtains insurance authorizations for any medical patients.
- Collects co-pays and deductibles for patients.
- Records fees in patient management system.
- Scans and enters insurance cards and reviews for accuracy of information.
- Prepares charts ahead of upcoming appointments.
- Assist patient with surgery scheduling.
- Explains pre-operative and post-operative eye drops and instructions.
- Communicates timelines and results with affiliate Optometrists.
- Other duties may be assigned.
EXPERIENCE AND OR LICENSE/CERTIFICATION
- High school diploma or equivalent GED required.
- 1+ years’ experience working with insurance companies and processing referrals.
SPECIAL SKILLS, KNOWLEDGE AND ABILITIES
- Knowledge of provider enrollment and credentialing processes as required by health plans
- Ability to work independently with minimal supervision
- Must have strong organizational and time management skills.
- Ability to work on multiple projects and meet tight deadlines.
- Understanding of medical terminology.
- Excellent problem-solving skills with ability to make sound judgments in a timely manner.
- Able to work independently and manage time, balancing need for high level of accuracy with appropriate sense of urgency.
COMPUTER SKILLS
- Ability to utilize computer software, including proficiency in navigating electronic health records and appropriate documentation.
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