Position Objective:
Processes Vital Records applications according to law, resolution, or direction of the Register of Deeds. Performs clerical duties and provides assistance to general public, title companies, attorneys, lending institutions, and other government entities’. Provides information to the public in person, over the phone, and in written form from a position of objective and non-bias approach. Familiarizes oneself with current SD Codified Laws as they pertain to this office.

Essential Functions:

• 
  Processes marriage licenses, birth, marriage and death certificate applications – ensuring customer is qualified to receive the vital record they are requesting
• Communicates the laws, policies, and procedures that determine who may or may not purchase certified copies of vital records and/or explain how to lawfully register and correct/amend these records
• Files and processes liens for Pennington County Auditor, Pennington County Sheriff, State of South Dakota, IRS and State Attorney’s Office and related items
• Reconciles cash drawer on a daily basis
• Receives Fictitious Business Names at the front counter and registers them into state system
• Processes charge account monthly reports and prepares statements
• Creates burial permits for funeral homes
• Ensures confidentiality and prevents fraudulent use of the closed records contained in this office
• Must be able to accurately receive and account for US dollars collected and dispersed
• Ability to work independently making logical decisions with self-motivation to assist with all outstanding transactions arriving to this office via personal contact, phone and mail

• Communicates professionally, efficiently and effectively
• Prepares correspondence, documents, reports, memos accurately and timely
• Performs all basic office equipment functions
• Insures assigned duties are completed and recorded as required with minimal supervision once trained
• Performs additional duties as assigned by supervisors

Experience and/or Education Required:

• 
  High School Diploma or GED Certificate
• 1 to 3 years of customer service experience
• Have a comprehensive understanding of laws and rules that affect this office
• Must be computer literate to retrieve information
• Must be able to comprehend written, verbal and physical instructions

• Must be able to frequently sit and occasionally walk, stand, bend, kneel, stoop, reach and lift, push or pull and manual dexterity is needed to type, write, use a calculator, and answer telephone
• Upper body strength is a requisite to lift/move a maximum of 20 lbs. unassisted; and lift/move a maximum of 50 lbs. with assistance
• Ability to communicate effectively orally and in writing with public and staff
• The ability to talk and hear via the telephone and through face-to-face communication with public and staff – multi tasking with multiple interruptions