Receptionist Job at ASM Global
The Receptionist at the Old National Events Plaza is responsible for answering incoming phone calls, delivering messages or transferring calls; answering questions about organization and provides callers with other requested information; welcomes on-site visitors and determines nature of business; answers questions from event patrons and other duties as needed. This is a part-time position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Retrieves messages from voice mail and forwards to appropriate personnel.
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Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
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Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
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Answers questions about organization and provides callers with address, directions, information about events at the facility and other information.
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Welcomes on-site visitors, determines nature of business, announces visitors to appropriate personnel, directs visitors as needed.
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Monitors visitor access and issues passes when required.
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Operates radio dispatch system as needed.
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Updates appointment calendars.
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Receives, sorts, and routes mail, and maintains and routes publications.
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Completes general reports and research on behalf of venue departments.
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Performs other clerical duties as needed, such as filing, typing, photocopying, and collating.
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May be asked to work evenings or weekends on occasion
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Customer service oriented and patience is essential
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High school diploma or GED equivalent is necessary
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1-year related experience and/or training; or equivalent combination of education and experience
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Excellent oral, written and interpersonal skills
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Good problem-solving skills and organizational ability
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Detail orientated
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Microsoft Office Suite experience preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk and hear. This position may require moving around the building, inside and outside, as needed by general venue operations and events.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
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