Company / Location Information

Established in 1960, Hague Quality Water is the longest standing water treatment manufacturer in the United States. With headquarters and manufacturing located in Groveport, Ohio, Hague Quality Water manufactures water softener and filtration equipment. Our products are sold in the U.S. at Lowe’s stores nationwide and through our authorized dealer network as well as to over 50 countries worldwide through our network of independent distributors. We are experiencing strong growth as part of the North American Water Treatment Division of A. O. Smith, a division that saw April - June 2020 sales increase by 19% from the same time period in 2019.

Primary Function

The Quality Assurance Manager develops, implements, and manages a quality control system to assure that all products manufactured by the organization meet established standards, customer specifications, production goals, and achieve superior quality and reliability levels.

The incumbent will plan, implement, and monitor the activities of development, application, and maintenance of quality standards as well as manage the engineers and technicians of the quality team.

Role Specific Responsibilities

• Analyze statistical data and product specifications to determine standards that meet quality and reliability expectancy of finished products.
• Work closely with raw material vendors, customers, quality representatives, and company personnel to maximize product reliability and minimize costs.
• Manage ISO 9001 system.
• Assists operations achieving measurable and sustainable improvement in key metrics such as efficiency, productivity and effectiveness of business and manufacturing processes.
• Tracks APCOM Key Performance Indicators (KPI’s) and Key Improvement Priorities (KIP’s). Assures root cause analysis and countermeasures have been taken to address deficiencies.
• Primary user of SAP with responsibility for all QA-related functions
• Maintain a high level of customer service by investigating and correcting issues and complaints relating to quality.
• Quality Assurance of all sample submissions of new/improved products and engineering changes.
• Prepare all necessary reports as required by customers and staff personnel.
• Design, develop, and implement quality control training programs for all quality control staff.
• Supervise QA Technicians to ensure high productivity and product integrity throughout the production cycle.
• Lead/participate in lean initiatives.
• Perform other activities as needed or as directed.

Qualifications

• Previous experience in leadership, training, and supervisory roles
• Trade Certification, such as Certified Quality Engineer, preferred
• Demonstrated ability to evaluate and develop quality initiatives
• Demonstrated ability to lead a team of technicians
• Strong working knowledge and application of Quality processes, procedures, and tools (SPC, Six Sigma, Statistical Analysis)
• Instructs others in continuous process improvements, including the use of various problem solving and productivity techniques such as process mapping and cost time management.
• Lean facilitation skills.
• Strong understanding of manufacturing processes
• Strong communication and leadership abilities
• Proficiency with computers and programs, specifically SAP, Excel, Word, PowerPoint, and Mini-tab
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Ability to work independently and as a team to meet deadlines and goals

Education

Years of Experience

Physical Requirements

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.