Quality Assurance Specialist Job at UMOS
DEPARTMENT: Workforce Development Services
JOB LOCATIONS IN WISCONSIN: Milwaukee
REQUIRED EDUCATION LEVELS: High School and Two Years of Post-Secondary Education
PAY RANGE: $16.98 - $21.22 per hour
Earn up to $3,000 in incentive pay during your first year of employment!
Quality Assurance Specialist Job at UMOS
: Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.Benefits
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
- Paid time off that increases over your years of service
- 12 paid holidays annually
- A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
- The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
- A variety of support services to promote well-being through the employee assistance program
- Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation
Quality Assurance Specialist Job Summary
Under the direct supervision of Quality Assurance Supervisor, the Quality Assurance Specialist will be responsible for assisting in the on-going monitoring of Job Center programs and other quality assurance driven audits and projects as assigned.
Quality Assurance Specialist Primary Responsibilities:
- Assist with the implementation of quality assurance practices designed to monitor program compliance, performance outcomes, integrity and accurate benefit issuance.
- Maintain knowledge and proficiency of CARES, CWW, ECF, EATS, BRITS, KIDS and WEBI data analysis and reporting, and W-2 program policy.
- Assist with the development of written policy and procedures related to all aspects of W-2 and Related Programs.
- Assist with developing and facilitating training to staff.
- Prepare data-driven reports and develop tools to assist program staff members in complying with W2/EA policy and improving program integrity.
- Assist with monitoring and compliance of W-2 work participation rate.
- Serve as liaison for all fraud related activities, including tracking fraud investigations and IPVs, entry of overpayments into the Benefit Recovery Subsystem.
- Testify at court/administrative hearings regarding investigations, intentional program violations, and overpayments.
- Serve as a liaison for Fact Finding requests, including tracking and monitoring compliance.
- Assist with monitoring IEVS/Data Exchange matches, ECF Eligibility audits, appropriate case closures, appropriate program eligibility, Federal Clock Ticks, W-2 extensions, and TANF work participation rate.
- Participate in state/local workgroups and special initiatives.
- Perform quality assurance/improvement monitoring of staff, identify deficiencies and provide recommendations on corrective action plans.
- Prepare daily, weekly, monthly and quarterly reports for monitoring program compliance, analyzing trends and providing instruction for correcting case errors.
- Work in collaboration with local government office representatives, legal action, and state office DCF to address complaints made by program participants.
- Perform CARES security functions related to staff member access.
- Attend meetings, conferences and workshops, and perform special projects and other related duties as assigned.
Quality Assurance Specialist Job Qualifications:
- High School diploma or equivalent supplemented by two years of post-secondary coursework.
- Minimum of two years of experience working with data systems. Active FEP certification preferred.
- Demonstrated working knowledge of and proficiency using computer programs such as Microsoft Office Suite (version 2010 or higher), including Word, Excel, Outlook, etc., and experience with CARES, ECF, CWW, BRITS, EATS, WEBI and KIDS.
- Able to enter data quickly with high level of accuracy within established/required timeframes.
- Ability to utilize computer technology to manage and filter data, maintain accurate records and generate reports pertinent to W-2 and Relate Programs for analyzing program performance and service delivery
- Demonstrated experience with, and knowledge of, W-2 and Income Maintenance programs and strong ability to analyze complicated data related to such programs.
- Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance service delivery and agency performance.
- Strong written and oral communication skills with demonstrated ability to interact with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization.
- Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time.
- Valid driver’s license, reliable transportation and insurance and able to travel and work irregular hours.
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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