Quality Assurance & Improvement Specialist

Location: Asheville, NC

Quality Assurance & Improvement Specialist participates in activities related to compliance and fidelity of the DHHS licensure, HIPPA, CARF Accreditation, risk management, policy review, performance management and improvement, and strategic planning.

Schedule:

• Monday – Friday between 32-40 hours per week

Benefits:

• PTO/Sick Time accrual from first day
• Medical/Dental/Vision Benefits
• Company-funded Life Insurance
• Retirement Plan with company match
• Free meal on shift

Pay: Starting at $47,000 and based on experience

Responsibilities:

• Works closely with the CPO, COO, HR Director, and CFO on the coordination of special projects
• Collaborates with HR on handbook revisions and process alignment regarding CARF policies, and revisions of performance appraisal process and job description updates
• Supports CPO/COO regarding CARF standard compliance, policy and procedure updates, strategic and annual planning
• Tracks and completes incident reporting per DHHS guidelines and collaborates regarding programmatic and workforce compliance
• Provides guidance and ensures process compliance with HIPAA per federal and state legislation
• Assists with the Outcomes program across all programs
• Assists with the collection, analysis, preparation, and presentation of outcomes data twice a year
• Leads team and prepares quarterly reports for risk management, tracking incoming incident reports, relays issues/concerns/gaps/trends/training
• Supports leadership during sentinel events in response and leads the reporting process
• Supports CPO in investigating and responding to resident complaints and/or grievances

Qualifications:

• Bachelor's degree or equivalent relevant experience in mental health and/or non-profit program and/or administrative duties
• Minimum 3 years’ experience in leading programs serving adults with significant mental health challenges
• Preferred knowledge of DHHS licensure requirements, CARF accreditation standards, and HIPPA privacy and security laws

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  CooperRiis is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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  CooperRiis is a therapeutic healing community located in Mill Spring. We are a Smoke/Drug/Alcohol Free Facility.

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  CooperRiis strives to maintain high standards of safety for our employees and residents during COVID-19 by following State and CDC guidelines. All staff are required to follow the COVID-19 protocol with no exceptions. This includes, but is not limited to: temperature monitoring, social distancing, wearing a mask, wearing other protective gear as necessary for the position, cleanliness, and hand washing.