About MBI Health Services, LLC

MBI Health Services, LLC. (MBI) is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children. The mission of MBI Health Services LLC is to offer steps toward empowerment for individuals, families and communities by providing innovative, culturally competent person-centered integrative quality care and services.

MBI's Vision: Our vision is to mobilize our workforce of future leaders to demonstrate a model that wholistically transforms healthcare, to inspire communities to overcome health inequities wherever they exist.

MBI's Mission: Offer steps toward empowerment for individuals, families and communities by providing innovative, culturally competent, person-centered, integrative quality care and services.

4 Agreements:

Be impeccable with your word.

Do not take things personal.

Do not make assumptions.

Always do your best which is continuously evolving as we learn and grow.

Benefits of working for MBI Health Services, LLC:

We offer Health Insurance, Dental Insurance, Vision Insurance, 401K Plan, Employee Referral Benefits, Growth Opportunities. We also offer Life Insurance, Short-term and Long-term disability at no charge to employees, and Professional Licensure Supervision.

It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.

SUMMARY

The Quality Assurance and Improvement (QA/QI) Specialist is responsible for conducting thorough quality assurance audits, analyze data related to consumer charts, consumer care, consumer service provision in accordance with Federal, State and local government policies and internal operating procedures.

· Establish and maintain collaborative relationships with all levels of the internal service delivery system.

· Role model, reinforce and monitor high quality customer service.

· Maintain confidentiality of records relating to consumer care across all Departments, Divisions and Programs.

· Conduct thorough quality assurance audits and analyze data related to consumer charts, consumer care, consumer service provision and consumer satisfaction in accordance with Federal, State and local government policies, procedures, certifications, internal standard operating procedures and expectations.

· Prepare a variety of reports used to measure performance of MBI Health Services, LLC and Service Delivery contractors.

· Partners with programs to facilitate incident reporting requirements, including submission, tracking and trending of critical incidents

· Conduct thorough investigations into consumer complaints, grievances and incidents then report and documents the data in accordance with Federal, State and local government policies, procedures certifications, internal standard operating procedures and expectations.

· Work to increase quality of service operations by making recommendations for process improvements within the system.

· Assist with development of internal improvement plans/corrective actions to increase compliance.

· Research literature to identify new methods and enhancements of overall

quality consumer care, service provision and documentation.

· Assist with the documentation of processes, procedures and workflows related to all work executed by the QA/QI Department.

· Develop an advanced understanding of the policies, procedures, operations and functions of each assigned area to better manage QA/QI efforts.

· Follow MBI policy and procedures to ensure quality care.

· Attend all required training and mandatory meetings.

· Perform all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Expert knowledge of Quality Assurance program requirements.

· Ability to observe, document and evaluateoperations.

· Ability to identify service issues and develop effective solutions to resolve

· operational and technical problems

· Ability to effectively interpret and analyze data.

· Ability to prepare and present comprehensive technical reports and

· briefings.

· Excellent oral and written skills.

· Superior problem-solving skills.

· Proficient in Microsoft Outlook, Word, Excel, and other standard software

· applications.

· Ability to multitask, prioritize work and collaborate effectively under

· pressure.

· Bachelors’ Degree in Human Services or related field from an Accredited

· College required, may be substituted for five additional years of Quality

· Assurance.

· 3-5 Years of work experience in Human Services or related field.

· 3-5 Years of work experience in qualitative and quantitative analysis or

· Related areas

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Manufacturing: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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