Public Technology Assistant - Schlafly

In this role you will:

• Assist customers with the utilization of Library computers, personal devices, or other equipment.
• Troubleshoot Library equipment for customers and staff.
• Assist with the digital training and library programs.
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments.

You will need to be:

• Friendly, patient, and able to build relationships at all levels.
• Strategic about assisting customers with different levels of technological proficiency.
• Able to see the big picture and promote consistency and excellence of service.
• Capable of effectively presenting information and responding to questions from customers and staff.
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• An Associate’s Degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.
• Computer Skills and the ability to use and explain a variety of software.

You will get:

• Competitive salary range starting at $16.02 per hour
• Medical, dental, and life insurance
• Paid vacation, holidays, and sick days
• Pension plan through the Employees Retirement System of the City of St. Louis

• Professional development

Hours for this position are:

Alternating Sundays & Mondays, Thursday, Friday, & Saturday; 20 hours a week; subject to change.

About SLPL:

St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 17 locations in a relatively small city of 61 square miles. These range from magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.

About Schlafly:

• Built in 2002
• 25,000 square feet
• Collection size approximation is 42,000 items (includes children’s, adult, and international language materials)
• 1 quiet room/study room
• 3 meeting rooms (one auditorium, one multi-purpose room & one smaller conference room)

About the neighborhood:

Schlafly is located in the bustling Central West End, an exciting and diverse residential neighborhood with people of all races, ethnicities, and socioeconomic classes. The neighborhood is located between St. Louis University and Forest Park, and forms one of the largest regional centers of employment with the combination of the medical campus, the College of Pharmacy, and the Cortex Innovation District.

To apply:

If you are interested in this opportunity, please visit slpl.org and click on the Careers link, and submit both your cover letter and your resume with your application. Thank you!