Breakfast Ambassador

Job Description

FULL JOB DESCRIPTION

The Breakfast Ambassador is primarily responsible for, but not limited to, greeting guests, providing prompt and courteous breakfast service, maintaining cleanliness, and to meet Hilton’s high standards of quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and perform to Haverford Hotel Partners standards

Breakfast Operations

• Greet all guests (internal and external)
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stay
• Offer guest assistance at every opportunity
• Respond to all guest requests efficiently
• Ensure quality control of menus with regard to cleanliness and appearance.
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Effectively communicate all pertinent information to other employees within the department
• Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc).
• Comply with all standards and regulations to encourage safe and efficient hotel operations
• Maintain regular attendance in compliance with company policy
• Maintain high standards of personal appearance and grooming in accordance with company policy
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain and organize work area regularly
• Other duties as required

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stoop, kneel, or crouch
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

EEO STATEMENT
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

I acknowledge that I have read and understand the above job description in its entirety and am capable of performing all of the stated requirements.

_____________________________________________ __________________________

Employee Signature Date

Job Type: Part-time

Pay: $14.26 - $17.17 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Exton, PA 19341: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant / hotel experiencence: 1 year (Preferred)

Work Location: In person

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