Mercy Community Healthcare is looking for an energetic, self-motivated Psych Patient Services Representative, with a passion for making a difference in the lives of those we serve in our community.

What Is in It for You?

• Work for a place with mission and purpose that is dedicated to quality healthcare for all.
• Work with a team that is committed to providing patients with a great experience at Mercy.
• Great benefits like Medical, Dental, Vision, PTO, and 401(k).
• Make a difference in your community.

What Is This Job All About?

• Help create a welcoming atmosphere when you greet our patients.
• Collecting appropriate information and data.
• Verifying insurance coverage including but not limited to copay/deductible payments.
• Collecting appropriate payments.
• Answering phones and interoffice calls.
• Collaborate with Psychiatric team to assist the clinicians with administrative duties allowing the team to provide quality care to patients.
• Extension of Front Desk team to Psychiatric Department.
• Scheduling return to office appointments.
• Check in for telehealth appointments.
• Working with Mental Health Providers to schedule urgent appointment requests.

What We Need from You:

• High School Diploma or GED required.
• 2-3 years' experience in a high-volume office doing data entry and medical office management preferred.
• Demonstrated ability to use MS Office - Word, Excel, PowerPoint.
• Spanish-speaking highly preferred.
• Organizational skills including task prioritization and time management.
• Excellent communication both on the phone, in person, and written.
• Provide outstanding customer service and leverage interpersonal skills to meet the needs of patients.
• Consistent dependability and personal initiative.
• Detail oriented with high critical thinking skills.
• Understanding and execution of customer service systems.
• Ability to multi-task in a fast-paced environment.
• Application of HIPAA laws and ability to maintain confidentiality.
• Capacity to work well independently or in a team.
• Comfortable working in a process-oriented system.
• De-escalation skills.
• Athena EMR experience preferred but not required.
• Ability to demonstrate empathy in appropriate situations with Mental Health patients.

Mercy's Mission: The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and care coordination.

The Psych Patient Services Representative sets the tone for the patient experience at Mercy. Are you up for this great opportunity? Apply Today!!