MISSION:

The mission of the Institute for Shelter Care is to equip shelter providers to service victims of exploitation through research, training, tools, and community.

POSITION SUMMARY:

One of the primary initiatives of the Institute for Shelter Care is to implement the national case management system (NCMS) across trafficking shelters nationwide and position this tool as responsive to the needs of shelters and vital to collecting national data. The role of the NCMS Project Manager is to lead the effective structure, deployment, and use of the tool in shelter agencies and serve as the primary liaison to shelters as they put the tool into practice. The NCMS Project manager reports to the Director of Research.

PROJECT MANAGEMENT:

• Manage the successful integration of the NCMS into the operations of trafficking shelters nationwide, sufficiently understanding their context, work patterns, client base, and rhythms to ensure that the system is responsive.

• Set the priorities and schedule for onboarding new agencies with the tool.

• Coordinate with the software vendor on technical support or functionality issues.

• Manage the vendor relationship to ensure best use of that contract.

• Regularly assess the impact of the NCMS within the shelter community and make recommendations for improvement.

• Serve as liaison with the national data warehouse to ensure efficient processes for extracting individual shelter data into this central repository, in support of national reporting.

CUSTOMER RELATIONS:

• Serve as the primary liaison between the NCMS and the shelter community.

• Oversee the creation of training and documentation to support usability of the tool.

• Support the promotion of this tool, in coordination with the Communications department, to encourage other shelters to adopt it.

• Oversee the creation of a User Advisory Group comprised of staff within shelters using the NCMS. This group will be engaged to chart the future development of the tool in response to shelters’ changing needs.

• The Project Manager may occasionally travel to shelter sites or host virtual forums to obtain feedback from users.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum of 5 years’ experience implementing database tools, including the formulation of business strategy, communications plan, roll-out plan, training, evaluation, and reporting.

• Experience in anti-human trafficking, or similar field.

• Experience with CRM tools and databases, particularly in a human services context.

• Demonstrated experience working with software vendors in support agreements to ensure we are getting value for that contract.

• Excellent communication and task management skills.

• Relies on Biblical principles for discernment and decision-making.

SALARY AND BENEFITS

• This position is a full-time in-person or remote salaried position based on an average of 40 hours/week with some flexibility based on the needs of the employer.

• The Institute is a national organization with executive hub located in Louisville, KY.

• The Institute upholds a 90-day probationary period on new hires.

• Employees are granted 6 company-selected holidays and 10 days/year of paid leave, to be used as desired, with supervisor’s pre-approval.

• Employee must furnish his/her own computing and communications technology.

• Employee has the option of participating in employee health insurance, 401k program, and/or educational stipend benefit.

• The Institute is a non-profit organization that identifies as a Christian ministry. Its religious character is reflected in its policies, work environment, practices, and staff.

APPLICATION:

Interested candidates should forward resume, references, and salary requirements to Chris Lim, Director of Research.