Program Management Office Manager Job at TT Electronics plc
Company Overview:
TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.
Our site in Perry, Ohio is part of the Global Manufacturing Solutions (GMS) business. We specialise in low volume, high mix electronics manufacturing for the aerospace, defense, industrial, and medical industries. With locations in North America, Europe and Asia, we provide highly engineered electronics and electromechanical assemblies for world-leading manufacturing companies. We provide customers with tailored business solutions, global sourcing and logistics. Role Overview and Responsibilities:
Qualifications/Skills/Personal Qualities - DESIRABLE
Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 5000 colleagues we operate from 28 locations around the world. Building the expertise of our people is critical to the future success of our organisation.
TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.
Our site in Perry, Ohio is part of the Global Manufacturing Solutions (GMS) business. We specialise in low volume, high mix electronics manufacturing for the aerospace, defense, industrial, and medical industries. With locations in North America, Europe and Asia, we provide highly engineered electronics and electromechanical assemblies for world-leading manufacturing companies. We provide customers with tailored business solutions, global sourcing and logistics.
Primary Job Purpose.
- To promote a culture within the leadership of the PM’s that promotes industry-leading customer service and high levels of responsiveness
- To deliver profitable business through effective commercial planning and execution.
- To deliver world class customer service through the Customer Focused Team structure, ensuring KPIs are effectively developed, monitored, and actioned
Requirements of the Role
- Ownership and Accountability of the Program Management Team
- Delivering functional improvement activity across the PM’s to ensure effective team governance, visual management, KPI management and improvement as well as capability
- development and improving the physical environment of the teams
- Development and deployment of customer engagement plans to deliver improved customer service.
- Understanding the value drivers of the business and identifying profitable opportunities to grow revenue, market share and business profitability.
- Key inputs into the SIOP process and assurance of 100% On Time Delivery to customer demand.
- Developing and maintaining outstanding customer relationships, with regular face-to-face reviews (QBR’s) across key customers to ensure that their needs are being met and that their business is being developed.
- Working closely with the Commercial Director, Account Managers, and the Global Account Management Team to manage key customers (existing and new) thereby improving turnover and profitability
- Communicating with all major stakeholders (internal and external) to achieve business objectives
- Ensuring that all commercial activities meet or improve on budget, cost, volume, and efficiency targets (KPI’s) in line with business objectives
- Observing and complying with company health & safety policies and company standard operating procedures
- This list of duties & responsibilities is not intended to be an exhaustive list of tasks performed. Other associated tasks are likely to be performed as directed by the relevant Manager
Competency
- Significant experience in Operations & Manufacturing. Good understanding of the SIOP, Customer demand and commit process. Electronics manufacturing is a major advantage.
- Outstanding experience in customer relationship management particularly through a Sales and Marketing, Account Management responsibility.
Qualifications/Skills/Personal Qualities - CORE
- Educated to degree level
- Impressive, demonstrable track record and skills/experience within a similar position at a similar level
- Strong leadership skills
- Credible and confident communicator (written and verbal) at all levels
- First class presentation skills
- Expert negotiating and influencing skills
- Proven strategic aptitude and ability
- Ability to influence at a senior level, both externally and internally
- Tenacious and results driven with sound business judgement
- Highly energized and motivated with a high level of commitment
- Commercially astute and customer focused
- Ability to work collaboratively with others to provide a high-quality service
- Strong analytical and problem-solving ability
- Excellent project management skills
- Hands-on approach with a ‘can-do’ attitude
- Ability to prioritize, demonstrating first class organization skills and time management skills
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment
- Self-motivated with the ability to work proactively using own initiative
- Good IT skills e.g. Microsoft office (Word, Excel, PowerPoint & Outlook)
Qualifications/Skills/Personal Qualities - DESIRABLE
- Project Management Qualifications
- Master’s degree
- Experience of working in an Electronics Manufacturing Services company
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