Summary/Objective:
The Program Manager provides oversight and management of the JFRH program’s daily operations. This position is responsible for the operational functions of the program, in collaboration with and reporting to the Clinical Director. This position ensures the program operates in accordance with BSAS, Joint Commission and Dimock standards at all times. The program manager is responsible to identify environmental/facility needs to ensure a clean program in good state of repair at all times.

Essential Functions:

• Oversees the daily operations of the program (2 buildings) and reports to the program director. Operates program in a culturally competent manner.
• Ensures a calm, therapeutic and trauma-informed environment.
• Orders supplies and food and maintains inventory.
• Participates in staff recruitment, hiring, development and evaluation. Assists with onboarding new staff, ensuring that they are set up with equipment, office space, etc.
• Oversees the 24/7 coverage of recovery specialist staff, including shifts as needed.
• Provides supervision to recovery specialist staff.
• Ensures safety for staff and clients and manages safety functions e.g. bed checks, fire drills, and overall environmental/physical plant issues.
• Covers the program director role in their absence. Works collaboratively with the clinical director.
• Provides staff trainings on medication supervision, bed checks and other functions of the recovery specialist role.
• Ensures that the program staff are knowledgeable and practice HIPAA compliance and adhere to federal and state confidential laws.
• Signs recovery specialists’ timesheets and approves time off under the direction of the program director.
• Ensures compliance with Dimock Human Resources policies.
• Conducts regular inventory of supplies, facility needs, and food; completes timely and accurate ordering.
• Addresses pertinent patient satisfaction concerns and assists with incident management.
• Plans, directs, monitors, and evaluates daily programming to ensure that the program provides high quality and cost-effective patient care and services.
• Participates in the development, implementation and monitoring of quality improvement.
• Supervises daily staffing schedule; ensures that the program is covered for 24 hours with staffing, on-call scheduling related issues.
• Monitors and ensures program’s adherence to internal policies and procedure.
• Maintains and submits reports as required by Dimock and regulatory agencies.
• Ensures all staff receive a thorough and comprehensive onboarding plan and continuous training.
• Works collaboratively Dimock’s other services to ensure clients receive an integrated continuum of care.
• Other duties as assigned.

Competencies:

• Adheres to the center/departmental policies, procedures, and regulations.
• Can be depended upon to meet established standards and achieve desired results.
• Pays attention to details in performing job.
• Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.
• Takes responsibility for delivery of services as part of team effort in unit/department.
• Takes initiative in making suggestions for improvement of services.
• Meets deadlines without causing undue disruption.
• Utilizes human resources, time, and supplies efficiently.

Work Environment
Clinical Residential Setting.

Physical Demands

Will require the ability to lift up to 35 pounds. Must be able to sit and walk for long periods of time.

Position Type/Expected Hours of Work
Varies. Some evenings and weekends may be required.

Required Education and Experience

• Bachelor’s Degree in human services or related field required, with at least one year of supervisory experience.
• One to three years of supervisory experience in a residential/inpatient setting preferred.

Other Duties
Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)