JR 2702
Program Compliance Specialist - Homeless Services
Los Angeles, CA 90004
Salary: $28.85 to $31.25/hr DOE
Full Time
Non-Exempt
Remote Hybrid

PATH is eagerly seeking qualified social services professionals with experience in quality assurance, compliance or program development to join our Quality Assurance team as a Quality Assurance and Compliance Specialist. This position will support a portfolio of programs operating in Los Angeles County.

ABOUT OUR QAC DEPARTMENT
Our Quality Assurance and Compliance Department (QAC) oversees both contract and programmatic compliance by ensuring standards are outlined and implemented according to internal and external compliance expectations. The QAC supports 11 programmatic departments and over 100 government contracts, collaborating with program teams to develop, implement and analyze program performance to ensure the quality and compliance of PATH programs.

WHAT IS A QUALITY ASSURANCE AND COMPLIANCE SPECIALIST?
Under the supervision of the Associate Director, the Quality Assurance & Compliance (QAC) Specialist provides programs within their assigned portfolio with support in implementation, auditing, risk management, reporting, performance and evaluation. Responsibilities of the QAC Specialist include:

• Program Implementation
  • Supporting program directors with project management activities to ensure implementation tasks are completed
  • Drafting and distributing contract summary sheets and other necessary documentation and ensuring existing documents are shared
  • Training staff on new processes and systems
  • Maintaining expert knowledge of all contracts to provide guidance to program staff
• Internal and External Auditing
  • Facilitating and coordinating internal and external QA audits
  • Collaborating with program leadership to develop audit response and corrective action plans
  • Completing internal audits for PATH programs by conducting assessments, site visits and desk monitoring reviews to ensure services are being rendered and documented in accordance to all standards
  • Compiling findings and communicating results and recommendations for improvements
• Risk Management
  • Assisting in the assessment of PATH programs and sub-recipients to ensure risk of liability is mitigated
  • Assisting in the identification of any contractual risks to PATH and working to mitigate liability
• Reporting and Performance Evaluation
  • Collecting, monitoring, summarizing and analyzing programmatic goals, outcomes and achievements
  • Utilizing qualitative and quantitative data to conduct program evaluations and assisting with the development of data collection instruments
  • Producing quarterly performance reports for program departments
  • Supporting program staff in interpreting and using analysis for program improvement
• Data System Management
  • Administer client databases including generating and analyzing reports, user management, and adherence to Homeless Management Information Systems policies and procedures
  • Maintain and monitor client database systems
  • In collaboration with the program leadership, document data management policies and procedures
• Documentation Management and Administrative Program Support
  • Managing the collection, revision, and implementation of policies and procedures for programs
  • Providing support to program managers when drafting program manuals and clinical guidelines
  • Providing training on universal program policies or procedures, including clinical documentation

WHAT YOU BRING
We're looking for candidates that:

• Demonstrate ability to analyze problems, perform needs assessments, and adapt broad guidelines to achieve desired results
• Effectively exercise independent judgement within accepted practices and make appropriate recommendations
• Are technology savvy including proficiency with Microsoft Office Suite, especially Word and Excel, and database systems including an HMIS
• Develop effective internal and external business relationships and broker buy-in from all stakeholders
• Have project management experience
• Demonstrate excellent communication and interpersonal skills
• Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment

PREFERRED QUALIFICATIONS
An excellent candidate for this role will:

• Hold a Master's Degree in a related field
• Have 3 years of experience in quality assurance, compliance and program development in social services
• Have experience reviewing and monitoring homeless service contracts and programs
• Have experience providing clinical review and monitoring of behavioral health or mental health programs

MINIMUM QUALIFICATIONS
To be considered for this position, we require all candidates:

• Have 1 year of experience in quality assurance, compliance and program development in social services
• Have experience reviewing and monitoring local, state and federally funded contracts and grants
• Be proficient with computers and technologies used for work outputs including:
  • Microsoft Office Suite, especially Word and Excel
  • Database systems including HMIS

MANDATORY REQUIREMENTS
For this role the Quality Assurance & Compliance Specialist must:

• Be able and willing to work flexible hours which may include evenings or weekends
• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• A valid driver's license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage