Job Summary: Core responsibilities of this position include:

LCCC in its strategic plan has identified important Core Values and Aspirational Values, which are inherent in the cultural fabric of the College. The person fulfilling this role is expected to bear these qualities and advocate for them. http://lccc.wy.edu/StrategicPlan/index.aspx#goal1

Other tasks may be assigned based on contemporary institutional need.

• Assist in distributing and processing paperwork for students, mentors and organizations who are interested in becoming ServeWyoming Volunteers.
• Assist with sharing information via multiple marketing outlets with interested students, mentors, and organizations and assisting in the successful completion of the paperwork and in general communication about the program to internal and external groups, including social media and flyer design.
• Support and complete the tracking and distribution of equipment and supplies related to the ServeWyoming Project.
• Operate a motor vehicle per College policy and procedure to deliver (locally) materials and supplies to various project sites.
• Execute professional and timely communication skills in interacting with the community and individuals interested in the program.

• Support the department through clerical tasks such as filing, scanning, sorting, copying, delivering paperwork and completing general errands as needed.
• Provide general customer service through answering phones, answering emails, taking messages, scheduling appointments, responding to visitors to the department, and routing inquiries to the appropriate team member or department.
• Assist department team members through preparing materials, monitoring supply inventories and assisting the operational functions of the department.
• Interact professionally, diplomatically, and appropriately with customers, students and instructors, and general public.
• Support the department with special projects through completing tasks as assigned.
• Communicate and plan accordingly with the assigned supervisor to develop and establish a work schedule.
• Promptly communicate any changes to established schedules and seek advanced approval for known schedule conflicts or requests.
• Assist with data entry, maintenance of spreadsheets and creation of department flyers or communications.
• Assist with completing requests for general or routine document completion, complete templates and entry-level desktop publishing per instructions.
• Notify and elevate concerns to the appropriate supervisor regarding any issues, barriers, or concerns regarding task completion, customer concerns, or the general work environment.

• Light cleaning and organization of the office and department areas.
• Attend and assist with department meetings and functions as needed.
• Attend applicable training sessions as needed.
• Deliver and/or pick up materials, books, supplies.
• Occasional night and/or weekend activities.

• Knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), as well as database management systems.
• Ability to maintain confidentiality standards.
• Ability to effectively communicate and collaborate with area supervisor to resolve work and college course scheduling conflicts.
• Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process).
• Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means.
• Ability to communicate in an informative manner and effectively listen.
• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines and frequent interruptions.
• Ability to respond to basic inquiries from faculty, staff, or other students.
• Ability to safely operate a motor vehicle; must have a valid driver’s license and a driving record that meets the requirements for and provides the ability to be insured by the college’s insurance provider.
• Knowledge of basic office equipment including computer, copier, fax machine, and telephone.

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  To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors.
• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required.
• While performing the essential functions of this position a variable work schedule may be required including long workdays, evenings, and weekends as needed.
• There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations.
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities.
• There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor.
• An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions.
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well.
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications:

• High school diploma, GED, or equivalent.
• Valid Driver’s License and ability to be insured by the College’s insurance provider
• Ability to pass a background check per the grant’s requirements.

Preferred Qualifications:

• One year of experience in an office setting working with Microsoft Office Software. (Excel, Word, Etc.)
• Previous experience or service in an AmeriCorps or ServeWyoming Project.