Program Assistant I - Eligibility/Fiscal Job at Children's Home Society
Children's Home Society Toms River, NJ 08753
$18 an hour
Overview:
Schedule: 35 Hours Per Week
Hourly Rate: $18.00 Responsibilities:
Two to three years proven experience working in a professional office environment.
The Program Assistant I is responsible to assist with bilingual clients found eligible for the child care subsidy-New Jersey Cares For Kids.
Schedule: 35 Hours Per Week
Hourly Rate: $18.00
- Responsible for any technical assistance needed for new families
- Review of eligibility, family’s child care needs are part of tasks required with this caseload
- Follow contract driven customer service techniques so that parents and providers are given appropriate technical assistance
- Write and send preliminary and final agreements for families
- Enter child care agreements onto CARES
- Creation of subsequent attendance logs to be mailed to child care provider
- complete maintenance of cases managed on the NJCK system
- Assimilation of the regulations and procedures under which these programs operate
- Assess program eligibility for any subsidy case including the Kinship program, basic math skills needed
- Responsible for learning state software (CARES; EPPIC)
- Update client addresses in CARES and NDS for accuracy purposes
- Utilize Work Life Systems (WLS) for client information, technical assistance entries and general case documentation
- Accurately track and act on all paperwork due dates
- Process of re-determinations and issuance of termination notices as necessary
- Manage child care problems and/or complaints about/from providers
- Communicate effectively with parents and providers regarding program regulations
- Communicate effectively with providers regarding program regulations/payment issues
- Conduct payment analyses to resolve payment discrepancies
- Advise providers about payments made as needed
- Review periods of service with providers so paper attendance logs can be created for payment purposes
- Show due diligence to prevent duplication in the issuance of vouchers to providers for payment purposes
- Distribute all pertinent information to providers about discrepancies (i.e.: denial or issuance of attendance log)
- Enter adjustments in EPPIC (E-child care software)
Secondary Responsibility:
- Receptionist duties as necessary when the reception area is unmanned
High School Diploma Required/Associates Degree Preferred
Two to three years proven experience working in a professional office environment.
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