Salary Range $55,000 - $65,000

City Experiences is seeking a Product Specialist for our operations.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

A fantastic opportunity to join our growing operations team at the world’s largest independent shore excursions provider, Venture Ashore. We are seeking a product specialist to help deliver our international product and destination strategy. You will develop strong relationships with our suppliers, negotiate contracts for tour products with suppliers, ensure that our tour product is kept up to date and assist in strategic growth and development of our owned and managed tour operations.

Reporting to the Director of Product, you will support in delivering the operations objectives of the business across the destinations in your region.

About Venture Ashore:

Venture Ashore is the largest provider of independent commissionable cruise excursions in the world, delivering carefully curated amazing experiences for cruise travelers led by professional guides in hundreds of ports worldwide. Venture Ashore cruising excursions are currently offered across 111 countries with departures from over 500 ports of call worldwide including over 5,000 individual tours.

Essential Duties & Responsibilities:

• Foster and develop good relationships with existing suppliers
• Ensure that all administration requirements are completed and kept up to date including supplier insurance, supplier contracts (agreements) and terms & conditions
• Ensure new tour products are uploaded and maintained
• Onboard new suppliers where identified
• Identify new ports of call with potential opportunities for new product
• Audit existing tour products to ensure all details are properly maintained and updated ahead of tour season
• Review and analyze pricing and negotiate with vendors to ensure that our product is competitive and to maximize margins
• Review and analyze year over year tour cost increase % and associated business metrics
• Partner with customer service team to ensure a high standard of customer experience
• Assist suppliers with account queries and maintain regular communication to identify new product opportunities
• Keep up to date with cruise deployment changes, adjust reservations to support itinerary changes and communicate with suppliers accordingly
• Maintain and update the cruise itinerary database
• Partner with customer service team to regularly review and action supplier performance to ensure a high standard of customer experience
• Regularly review deployment and make recommendations to adjust product mix accordingly
• Ensure regional sales targets and performance KPIs are achieved
• Partner with the marketing team to ensure that new products are marketed effectively
• Any other tasks requested by the Director of Product or Senior Management team within the scope and responsibilities of the role

Requirements & Qualifications:

• Self-motivated and able to work remotely
• Highly customer focused, friendly and team oriented
• Excellent verbal and written communication skills and interpersonal skills
• Travel industry experience (required) - cruise knowledge (desirable)
• Bachelor’s degree in business, marketing or related field preferred
• Experience in hotel operations, tour operations or related field (at least 1 year)
• Proactive, demonstrating initiative and ability to problem solve
• Excellent organizational skills and strong negotiation skills
• Proficient in Word, Excel, Outlook and PowerPoint
• Ability to Travel up to 25%

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.