Sterling North America, Inc. has steadily grown to become one of the leading print resources for the financial industry and broader business community. We are driven by a mission to provide the best product, fast and cost-effectively. Combining advanced digital technologies with traditional offset printing, Sterling is able to meet a wide range of printing needs.

At Sterling, our employees are our most valuable resource and due to our continued and rapid growth we have a full-time Print Production Client Service Representative opportunity at our brand-new facility in Hauppauge, NY (Long Island, Suffolk County). Must be available to work the 3rd shift.

In addition to trafficking projects from concept through to completion, the newest member of our team will be responsible for providing client satisfaction by addressing client inquiries via phone and email and eliminating obstacles to ensure timely delivery of quality products. She/he/they will be communicating directly with clients; therefore, our ideal candidate must be a hands-on, proactive professional with superior interpersonal skills, a great sense of humor, and a can-do attitude. If this sounds like you, please keep reading!

How You'll Help Us Be Successful:

• ​​​​​​ Develop positive rapport with existing and prospective clients and provide pre-sales support
• Communicate with clients via phone and e-mail to discuss new or repeat print orders; review project specifications and assure all are properly accounted
• Accurately translate and communicate client project requirements to facilitate timely production of product
• Provide quality minded professional and prompt service relationships via phone and e-mail between client, management team, and production regarding orders, pricing, and or invoicing.
• Monitor progress of jobs throughout production, confer with clients to keep them informed, i.e., proactively discuss any issues that may arise during production, solicit additional information needed for current jobs and coordinate all changes
• Submit digital or paper proofs per client or management requests
• Field client questions and concerns in a polite, friendly, tactful manner; respond to inquiries and resolve complaints in a timely fashion, ensure appropriate actions are taken, and when applicable, advise supervisor, sales, and the production floor
• Ensure timeframes of orders placed are upheld
• Record and file all orders/request in organized manner
• Maintain flexibility, collaborate with and support colleagues, sales team, and production when necessary
• Additional duties as directed by management

What You'll Need To Be Successful:

• Familiarity with printing service industry required and understanding of print production. i.e., prepress, mailing preferred
• Must be able to work the 3rd shift (7pm to 3:30pm/8pm to 4:30pm) schedule
• Must possess excellent verbal and written communication skills to communicate effectively across departments when completing assignments
• Must have strong organizational skills with the ability to manage deadlines, prioritize workload, and make adjustment to meet business needs
• Basic computer skills (i.e. Microsoft Office) including experience with databases and print management systems
• Must be detail-oriented, possess strong follow-up skills, and be capable of multi-tasking in a fast-paced environment
• Demonstrate a strong work ethic, time-management skills, and the ability to handle high work volume in a team environment
• Must be mature, comfortable dealing with clients at all levels, and handling a variety of request or inquiries
• Must be a proactive self-starter who problem solves, follows-through, and completes assigned tasks
• Must be a team player, dependable and reliable
• Must be available to work assigned shift, and have the flexibility to work weekends, and overtime if needed

We Offer:

• Competitive salaries
• A full range of benefits including medical, dental, vision, 401k retirement savings - employer matched, holiday pay, vacation, and sick time.
• Disability accommodations
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, genetic information, sexual orientation, veteran status, military status, disability, or any other characteristic protected by law.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: One location

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